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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: theartsvault@gmail.com on February 27, 2015, 10:22:15 PM

Title: Avast Internet Security is blocking web access
Post by: theartsvault@gmail.com on February 27, 2015, 10:22:15 PM
Hi everyone,
I'd be grateful for some advice on how to fix a problem with avast! I.S. 2015.

My Mum purchased this for her laptop a few weeks ago. She had been using the free version of avast! for a year and got the message saying her registration was about to expire, and not being sure what she was doing she got suckered into paying for Internet Security - more than she really needs for email and skype but at least she is protected. Except as of two days ago avast! has been blocking her web access.

Her Windows Firewall is disabled, so that isn't the issue. When I disable avast! shield control she gets her internet connection back.  By process of elimination, I found that I can turn avast! firewall back on and it does not affect internet access. I can also turn the antispam back on and she still has internet. It is only when I turn on real time shields that the internet connection drops again (which means I have to disable it in order for her to send mails etc and in order to update avast!).

Does anyone have any suggestions as to how I can fix the problem?

Here are the specs for the computer:

HP Pavilion g6, running Windows 8.1 64 bit, CPU is Intel Core i3 @ 1.80 GHz, 4GB RAM, 500 GB storage.  Antivirus is avast! Internet Security 2015.  Latest version No other antivirus suites installed, but Malwarebytes free version is installed (I have run this and it has found no bugs).

Thanks in advance!
MP
Title: Re: Avast Internet Security is blocking web access
Post by: essexboy on February 27, 2015, 10:24:14 PM
I would suggest a clean install as sometimes an upgrade can cause the odd hiccup

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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Title: Re: Avast Internet Security is blocking web access
Post by: theartsvault@gmail.com on February 28, 2015, 01:55:49 PM
essexboy,

As always, you are fifty shades of awesome. This worked perfectly, thank you so much.

MP
Title: Re: Avast Internet Security is blocking web access
Post by: essexboy on February 28, 2015, 04:01:09 PM
:)