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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: knisoft on March 01, 2015, 02:33:01 PM

Title: the virus can't be updated in china(mainland)
Post by: knisoft on March 01, 2015, 02:33:01 PM
the program and the the virus can't be updated in china(mainland). :'(avast shows that :Can not reach the specified host.perhaps the government firewall block connections.the other Antivirus software like Avira is normal except avast.i hope the avast Officials can Solve this problem.because i like avast very much.i have used avast for 6 years.
Title: Re: the virus can't be updated in china(mainland)
Post by: Pondus on March 01, 2015, 02:39:15 PM
Any error messages from avast or does it say it is updated?
Do you recive stream updates?

Title: Re: the virus can't be updated in china(mainland)
Post by: ccsdken on March 01, 2015, 05:31:55 PM
Same for my Premier :'(.
www.avast.com had also been blocked in China mainland.
and I cant update since Feb 27.
I had try some proxys but seems not working on avast.

(http://i.imgur.com/YER80ie.jpg)
Title: Re: the virus can't be updated in china(mainland)
Post by: marcher on March 02, 2015, 05:08:30 AM
It's Chinese GFW. DNS of avast! update servers had been polluted and my avast! def stops at Feb. 24th.
However avast! only supports HTTP and SOCKS4 proxy, this is not enough. Many mainstream proxies are using SOCKS5 now...
Title: Re: the virus can't be updated in china(mainland)
Post by: knisoft on March 02, 2015, 03:54:11 PM
Any error messages from avast or does it say it is updated?
Do you recive stream updates?
can't reach the server.
Title: Re: the virus can't be updated in china(mainland)
Post by: knisoft on March 02, 2015, 03:57:57 PM
Any error messages from avast or does it say it is updated?
Do you recive stream updates?
and can't receive stream updates either
Title: Re: the virus can't be updated in china(mainland)
Post by: yongsua on March 02, 2015, 04:30:07 PM
Sorry to hear that. It seems that it is the China's great firewall. Have you subscribed any VPN service? You may try it to jump through the Wall but I heard from some sources that the Wall has just been strengthened to make VPN service outside your country inaccessible. Anyway, I wonder how could you access this website? Some sources do also state that the whole foreign websites would be demolished soon.


Title: Re: the virus can't be updated in china(mainland)
Post by: Vlk on March 02, 2015, 07:04:53 PM
Thanks guys. We are actively investigating the issue via our Chinese office and we will be doing our best to lift that ban ASAP.

Thanks
Vlk
Title: Re: the virus can't be updated in china(mainland)
Post by: ccsdken on March 03, 2015, 01:51:18 AM
I wonder if avast can release some offline update packs because my avast was being out of date.
Title: Re: the virus can't be updated in china(mainland)
Post by: Chi3 on March 03, 2015, 02:34:46 AM
Sorry to hear that. It seems that it is the China's great firewall. Have you subscribed any VPN service? You may try it to jump through the Wall but I heard from some sources that the Wall has just been strengthened to make VPN service outside your country inaccessible. Anyway, I wonder how could you access this website? Some sources do also state that the whole foreign websites would be demolished soon.
Your site was blocked by keywords. That means if you type request any data containing .avast.com via http, your connection will lost (for example typing www.microsoft.com/?.avast.com in browser). But using https can solve it. There are many methods Chinese government used to block a site. Some sites may got DNS poision(like wikipedia and google), others ips are blocked(like facebook). Key word is just one method used on v2ex and avast in recent times.
Title: Re: the virus can't be updated in china(mainland)
Post by: Staticguy on March 03, 2015, 06:15:53 AM
I found information about this.

http://techcrunch.com/2015/03/02/avast-blocked-in-china/
Title: Re: the virus can't be updated in china(mainland)
Post by: sunshine9700 on March 03, 2015, 06:29:10 AM
The block might be related to the new function of VPN security line.....
Very upset to hear the news... (Actually most of Chinese, like me, jump through the Wall by GoAgent..)
Hope to see off-line update packs on the website...
:(
Title: Re: the virus can't be updated in china(mainland)
Post by: Milos on March 03, 2015, 08:06:38 AM
I wonder if avast can release some offline update packs because my avast was being out of date.

Hello,
you can download it from here: https://www.avast.com/en-eu/download-update

Milos
Title: Re: the virus can't be updated in china(mainland)
Post by: ccsdken on March 03, 2015, 08:56:13 AM
I wonder if avast can release some offline update packs because my avast was being out of date.

Hello,
you can download it from here: https://www.avast.com/en-eu/download-update

Milos

Thanks very much!! Now I can keep it up to date and dont need to find some replacement.
Title: Re: the virus can't be updated in china(mainland)
Post by: talerunner on March 04, 2015, 02:14:55 AM
I wonder if avast can release some offline update packs because my avast was being out of date.

Hello,
you can download it from here: https://www.avast.com/en-eu/download-update

Milos

Thanks very much!! Now I can keep it up to date and dont need to find some replacement.
offline packs download speed is very slow
Title: Re: the virus can't be updated in china(mainland)
Post by: Eddy on March 04, 2015, 03:18:13 AM
Could be because many people are trying to download it at the same time now.

Some articles:
http://thetechportal.in/2015/03/02/avast-anti-virus-has-reportedly-been-blocked-by-the-great-chinese-firewall/
http://www.biztekmojo.com/00366/avast-blocked-great-firewall-china-us-against-chinas-anti-terrorism-law
https://fnews.com/antivirus-maker-avast-is-latest-overseas-tech-firm-blocked-in-china-e7mq
Title: Re: the virus canbe updated in china(mainland) 2015-03-04
Post by: 11792723 on March 04, 2015, 04:07:55 AM
 the virus canbe updated in china(mainland) 2015-03-04
Title: Re: the virus can't be updated in china(mainland)
Post by: ccsdken on March 04, 2015, 10:53:22 AM
Yes!! Update is normal now!!
Thanks everyone!!
Title: Re: the virus can't be updated in china(mainland)
Post by: Asyn on March 04, 2015, 10:57:21 AM
Good to know, thanks for the feedback.
Title: Re: the virus can't be updated in china(mainland)
Post by: MorrisLee on March 05, 2015, 03:27:43 AM
Still can NOT be updated in China (mainland) with the error message of Host Unreachable or HTTP server returned error. I can NOT access avast website, too. The browser tells me the connections is reset.
Title: Re: the virus can't be updated in china(mainland)
Post by: ccsdken on March 05, 2015, 08:15:58 AM
Still can NOT be updated in China (mainland) with the error message of Host Unreachable or HTTP server returned error. I can NOT access avast website, too. The browser tells me the connections is reset.

May be you should update the version to https://forum.avast.com/index.php?topic=167184.0 (https://forum.avast.com/index.php?topic=167184.0) by the offline install pack in form.
Yesterday I update the avast by proxy and than quit all proxys and avast can be updated automaticlly.
Title: Re: the virus can't be updated in china(mainland)
Post by: MorrisLee on March 05, 2015, 08:51:07 AM
May be you should update the version to https://forum.avast.com/index.php?topic=167184.0 (https://forum.avast.com/index.php?topic=167184.0) by the offline install pack in form.
Yesterday I update the avast by proxy and than quit all proxys and avast can be updated automaticlly.

I have installed the latest version 2015.10.2.2214, but avast can NOT updated automatically. Connection errors are Host unreachable or HTTP server returned error . My ISP is China Telecom.
Title: Re: the virus can't be updated in china(mainland)
Post by: George_S on March 31, 2015, 04:16:44 PM
avast was blocked by China government, and not work in China internet.
Title: Re: the virus can't be updated in china(mainland)
Post by: George_S on March 31, 2015, 04:20:46 PM
@Vlk
you not have any good news? Or avast will be dead at China forever?
Title: Re: the virus can't be updated in china(mainland)
Post by: shiyiwan on April 29, 2015, 11:06:02 AM
Any lucky? And when it will be ok to update without proxy
Title: Re: the virus can't be updated in china(mainland)
Post by: Lisandro on April 29, 2015, 01:14:38 PM
What did happen?
Did the China government demand the Avast's source code in order Avast to be used in China?
Title: Re: the virus can't be updated in china(mainland)
Post by: DavidR on April 29, 2015, 04:17:42 PM
What did happen?
Did the China government demand the Avast's source code in order Avast to be used in China?

Whilst that is a bit speculative, I wouldn't be too surprised, after all aren't they meant to be trying to have an official Chinese AV, to keep all traffic restricted within the Great Chinese Firewall.
Title: Re: the virus can't be updated in china(mainland)
Post by: ccsdken on May 05, 2015, 11:09:33 AM
Seems that the blocking comes again.
Title: Re: the virus can't be updated in china(mainland)
Post by: wskwgod on May 06, 2015, 05:46:04 AM
 :(Use secure DNS update virus properly ... ... Blocked upgrade?
Title: Re: the virus can't be updated in china(mainland)
Post by: MartinZ on May 06, 2015, 10:47:16 AM
Unfortunately we are still blocked in China. Working on a fix, but it's not that easy  :(
Title: Re: the virus can't be updated in china(mainland)
Post by: Winderin on May 08, 2015, 10:47:01 AM
 :(Really feel sad for the Chinese friends. As of now, there are many Chinese friends have not give up avast! ---Hope avast! To solve the current problem of Chinese friends! :-\
Title: Re: the virus can't be updated in china(mainland)
Post by: oln on June 15, 2015, 03:18:12 AM
We are using Avast Endpoint Protection on all our retail store computers - but all automatic update has failed for a long time now. If no good solution comes up soon, Avast is unusable for us and we need to purchase some other protection.

Any official news from Avast??
Title: Re: the virus can't be updated in china(mainland)
Post by: houkai4355 on June 23, 2015, 05:03:02 AM
It will be nice if Avast can supply a sock 5 proxy
Title: Re: the virus can't be updated in china(mainland)
Post by: Eddy on June 23, 2015, 09:34:47 AM
avast is trying hard to get everything working again.
The real problem is that moronic Chinese government and their great firewall.

houkai,
and you think the Chinese government is not blocking proxy servers?
Come on, get real.

Luckily there is solution for those in China if the automatic updates are not working.
https://www.avast.com/download-update
Download the latest vps and install it manually.

If you can't download or visit the website, have a friend (or someone else) send the vps to you by email.
If needed have someone send it to you on a removable device.
Title: Re: the virus can't be updated in china(mainland)
Post by: China Chopsticks on June 29, 2015, 02:48:06 AM
Going to just chime in to say again what that other guy said.

Socks5 support would really help here.

I'm surprised it isn't already supported, given that virtually every other application I use that has proxy settings also has socks5 support.