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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 01, 2015, 09:31:10 PM

Title: Unable to manage subscriptions
Post by: REDACTED on March 01, 2015, 09:31:10 PM
I am able to sign into my avast account using my email address and password, but when I go to the page and click on "Manage Subscriptions", it will not accept my email address.  It keeps saying "Enter a valid email address.  This is the email address used when I originally signed in.  If it accepts this email address and password to enable me to go to my account, why does it not when I want to manage my subscriptions?
Title: Re: Unable to manage subscriptions
Post by: REDACTED on March 18, 2015, 07:18:51 PM
I'm having this same problem . . . with the latest release. And now Avast uninstall and install is stuck and simply not working! I was trying to uninstall so that I could do a clean re-install and I can't get anywhere with it, and now my internet connection is blocked. Had to revert to a 4 year old laptop in order to research . . . I am an internet marketer and this issue has caused me to lose an entire day so far. Can anyone help - maybe point me to this "Avast Uninstall Tool" mentioned in a previous post on this thread?
Title: Re: Unable to manage subscriptions
Post by: essexboy on March 18, 2015, 07:32:41 PM
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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