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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vicky on October 02, 2005, 11:48:58 AM

Title: Outlook/Exchange Provider not working!
Post by: vicky on October 02, 2005, 11:48:58 AM
Can anyone help me?
I just installed AVAST home edition.
But everything but the Outlook/Exchange provider seems to be working.
There is a message on top when I click the Outlook/Exchange provider. It says "The provider is waiting for a subsytem to start."
What does this mean?
I'm using WinXP Home Edition and Outlook Express for my emails. ???
Title: Re: Outlook/Exchange Provider not working!
Post by: igor on October 02, 2005, 11:52:27 AM
That is correct - nothing to worry about.
The Outlook/Exchange provider protects the full MS Outlook, not Outlook Express (which is protected by the Internet Mail provider).
Title: Re: Outlook/Exchange Provider not working!
Post by: vicky on October 02, 2005, 12:53:48 PM
Thanks for the reply!!!

So, I don't need to do anything. That's great.
Title: Re: Outlook/Exchange Provider not working!
Post by: mojavapleez on October 02, 2005, 02:45:45 PM
Igor - I am having a similar problem.  My e-mail client is Outlook 2003 SP1.  It did not open properly a few days ago and had to be restarted in safe mode.  Now it starts very slowly (as though it is looking for an add-in it cannot find).  The Avast! logo never appears, and I have the same note (waiting for a subsystem to start) on the Outlook/Exchange Provider.
Title: Re: Outlook/Exchange Provider not working!
Post by: Lisandro on October 02, 2005, 02:56:09 PM
Igor - I am having a similar problem.  My e-mail client is Outlook 2003 SP1.  It did not open properly a few days ago and had to be restarted in safe mode.  Now it starts very slowly (as though it is looking for an add-in it cannot find).  The Avast! logo never appears, and I have the same note (waiting for a subsystem to start) on the Outlook/Exchange Provider.

Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.
Title: Re: Outlook/Exchange Provider not working!
Post by: mojavapleez on October 02, 2005, 03:02:33 PM
Thank you Tech - that did it.  I love Avast - I have it running on 2 family laptops and a desktop, and it runs better than any of the commercial antivirus systems I have used.
Title: Re: Outlook/Exchange Provider not working!
Post by: Lisandro on October 02, 2005, 03:04:45 PM
Thank you Tech - that did it.  I love Avast - I have it running on 2 family laptops and a desktop, and it runs better than any of the commercial antivirus systems I have used.
Yeah, we feel the same...
Try to come back and help the others, making the forum even more useful and friendly  :)