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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 04, 2015, 05:35:34 AM

Title: Error when configuring SMTP Alerts.
Post by: REDACTED on March 04, 2015, 05:35:34 AM

I have configured the SMTP settings for receiving alerts when a virus is detected.  When hitting test I get an error "Error while sending the alert.  The data area passed to a system call is too small."

(http://i.imgur.com/rCl7fOB.png?1)

I tested connecting to the SMTP server via telnet and can connect fine using the settings provided.  I've disabled the Windows firewall to test to no avail.  Any ideas?

I'm running Windows 8.1 x64 fully updated.

Title: Re: Error when configuring SMTP Alerts.
Post by: REDACTED on March 08, 2015, 10:15:14 PM

I've tried uninstalling and reinstalling the software to no avail.  Anyone else have any ideas?

Title: Re: Error when configuring SMTP Alerts.
Post by: DavidR on March 08, 2015, 10:39:00 PM

What avast version are you using ?

I have been using avast free for some considerable time almost 11 years and have tried to get the SMTP alerts working and have never managed it in the free version. Generally I try it now and again, usually after someone raises the point in the forums. But to date I haven't managed it.

The only difference is I didn't get any avast dialogue window - it just failed to send.

Now that avast has the ability to send and receive SSL/TLS emails, that would add another possible complication.

Title: Re: Error when configuring SMTP Alerts.
Post by: REDACTED on March 08, 2015, 11:01:33 PM

I'm using Avast 2015 Free.

If I remove the options to have the account authenticate and test I get a response back from the SMTP server that authentication is required.  Or if I change the security to none I get a response that I must use STARTTLS, it's only when both are set that I get the error.

Title: Re: Error when configuring SMTP Alerts.
Post by: DavidR on March 09, 2015, 12:06:18 AM

I was just wondering if you might have had one of the avast paid versions.

The only success I got was on the send test message - this however was before avast was scanning SSL/TLS - when testing with the eicar test file, the message never got sent, but no errors.

I haven't tried it since the introduction of SSL/TLS scanning, I think that just adds a degree of complexity.

Title: Re: Error when configuring SMTP Alerts.
Post by: REDACTED on March 09, 2015, 02:31:20 AM

I have it set for my yahoo mail. It used to work for port 25 but since the introduction of SSL/TLS, I switched to port 465, and it is sending alerts whenever one of the shields stops something funny.

Now, depending what e-mail you run, you will need to find the appropiate port.
http://www.emailaddressmanager.com/tips/mail-settings.html

Hope it helps.

Title: Re: Error when configuring SMTP Alerts.
Post by: REDACTED on March 09, 2015, 03:41:02 AM

Thanks for the info, it ended up getting me a resolution.  I have a personal domain hosted by Google, and long story short, when I made an account to use for the alerts I never actually logged in as it so it was stuck on requiring a password change :-[  Once that was done I am able to send the alerts successfully now.

Title: Re: Error when configuring SMTP Alerts.
Post by: REDACTED on August 24, 2016, 10:00:50 PM

I solved this problem by listing a sending email address that was a non-gmail account that did not have 2-factor verification on it. When I tested it, the Alert was sent successfully.