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Other => General Topics => Topic started by: REDACTED on March 04, 2015, 06:11:36 PM

Title: problem in install
Post by: REDACTED on March 04, 2015, 06:11:36 PM

Good day dears,
I just buy a new licenses for Avast.
Firstly I have uploaded the free avast version in the middle of the install I press on exit to stop this free version and install the new one with licenses.

Now when I am trying to install the new version I got an error message.
it's asking me to restart the laptop because there is stop install request but I am still have the same problem after restart.

So what can I do ?

Title: Re: problem in install
Post by: essexboy on March 04, 2015, 06:19:19 PM

Start afresh :)

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

• Run the uninstall tool and accept the reboot to safe mode
• Once complete reboot your system
• Reinstall Avast

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Title: Re: problem in install
Post by: REDACTED on March 04, 2015, 10:57:13 PM

Ya, it's so fresh  ::)

Thanks for your help my dear it's done

Title: Re: problem in install
Post by: essexboy on March 04, 2015, 11:01:12 PM

My pleasure :)