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Other => General Topics => Topic started by: marmcm on March 04, 2015, 07:02:42 PM

Title: Cancel Free Trial
Post by: marmcm on March 04, 2015, 07:02:42 PM
I am not sure where to post this, but I want to cancel my free trial of Avast Pro Antivirus and get my $19.99 back. Can someone tell me how I can accomplish this?   Thank you.
Title: Re: Cancel Free Trial
Post by: marmcm on March 04, 2015, 07:37:09 PM
Is there a phone number available for this??
Title: Re: Cancel Free Trial
Post by: Eddy on March 04, 2015, 10:57:41 PM
It is a free trial, just remove it after the trial period is over.

Why asking money back for something that is free ?
Title: Re: Cancel Free Trial
Post by: marmcm on March 05, 2015, 12:57:47 AM
It's a free trial but I had to charge it on my credit card to get the free trial.  Now I want my $19.99 back.
Title: Re: Cancel Free Trial
Post by: Eddy on March 05, 2015, 04:29:36 AM
The trials are all completely free.
You will never be charged to download, install and test them.

If you paid, it means you bought a license.
If you are still within the 30 day period, you can ask for a refund by submitting a ticket.
Title: Re: Cancel Free Trial
Post by: marmcm on March 05, 2015, 06:16:12 AM
I have done this - thanks.
Title: Re: Cancel Free Trial
Post by: DavidR on March 05, 2015, 05:22:57 PM
The trials are all completely free.
You will never be charged to download, install and test them.

If you paid, it means you bought a license.
If you are still within the 30 day period, you can ask for a refund by submitting a ticket.

Not entirely correct Eddy.

There is a means to trial the AIS, etc. for 60 days and to do this you have to complete a payment process. At the end of the 60 days you would then be billed on this payment instruction.

Unfortunately that is about all I know about this - how to subsequently end the trial and uninstall or revert to the free version and not be billed is something I don't have any information on. Short of submitting a support ticket as you mentioned.
Title: Re: Cancel Free Trial
Post by: 22llanik on November 25, 2016, 03:53:21 AM
 :P :-\ :-X :'( :( >:( 8) :o Cant cancel my free triAL anywhere.  I keep emailing them or creating a ticket i should say but no answer from them.  My, isn't that disgusting service ha.  Sooo just to let ya all know who struggle with this cancel your card.  I have put a temporary block on my card so that they can't take money out. haha lol no doubt i'm sure i will certainly hear from them.

That'll be great because then i can tell them to cancel my auto renewal and then un-block my card.  Honestly, terrible service
Title: Re: Cancel Free Trial
Post by: Asyn on November 25, 2016, 05:20:46 AM
I keep emailing them or creating a ticket i should say but no answer from them.
Post your ticket-ID.
Title: Re: Cancel Free Trial
Post by: Eddy on November 25, 2016, 09:49:52 AM
Quote
I keep emailing them or creating a ticket i should say but no answer from them
emailing will not work as things about billing are handled through the ticket system.
The ticket system is FiFo based, meaning each time you send a new ticket you will be put back to the bottom of the stack.
Quote
That'll be great because then i can tell them to cancel my auto renewal
You can cancel the auto-renewal yourself.
https://www.avast.com/faq.php?article=AVKB126

Depending how busy it is (or if there are holidays, lot of ill people and such) avast handles tickets within 1-5 business days.
Title: Re: Cancel Free Trial
Post by: moroni on November 25, 2016, 03:06:21 PM
22llanik,
We replied to your ticket yesterday morning. Also, the auto renewal for your trial has been cancelled since Wednesday 23.
Title: Re: Cancel Free Trial
Post by: Dragan19 on January 29, 2020, 02:13:04 PM
Hello everyone! When I instaled my avast free trial, i didn't save account ID and didn't get an email from Avast and now i don't know how to cancel my free trial. Can someone help me?
Title: Re: Cancel Free Trial
Post by: Michael (alan1998) on January 29, 2020, 02:38:03 PM
Hello everyone! When I instaled my avast free trial, i didn't save account ID and didn't get an email from Avast and now i don't know how to cancel my free trial. Can someone help me?

Hello Dragan,

https://support.avast.com/en-ca/contact/sales_refund/sales_refund_general

Select Email, and use the order ID 0000000000. Explain your problem, and the email you used for the purchase request. They should be able to cancel for you.