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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 06, 2015, 02:40:10 PM

Title: Threat found, but no results?
Post by: REDACTED on March 06, 2015, 02:40:10 PM: Hello everybody,

I have set the quick scan to run automatically every night. For some time now, when I get to the computer several hours later, it shows me a window saying that threats were found (in red). But when I click on "show results", nothing happens. There's also nothing in the virus chest and the scan history logs says "no virus found". This does not happen when I start the quick scan manually, which ends with "no threat found" (in green).

At first I thought this "feature" would just disappear but it has been going on for months. Every morning I see the window telling me that threats were found. Does anybody know what this is about?

Thanks ahead!
Title: Re: Threat found, but no results?
Post by: Rednose on March 06, 2015, 02:48:17 PM: Hi,

First of all, have you updated to the latest version of Avast! https://forum.avast.com/index.php?topic=167184.0

And when it happens again, can you make a screenshot of that window and post is here ?

Greetz, Red.
Title: Re: Threat found, but no results?
Post by: REDACTED on March 18, 2015, 08:58:30 AM: I have the same issue. I have a weekly scan and the last several scans have ended with "threat detected" on the summary screen, but neither the text log file nor the scan history show any threat detected by this scan. My Avast version is 2015.10.2.2214 (updated only yesterday). Screendump follows:

(http://sites.google.com/site/victorssharedstuff/home/20150318-Avast-fake-alert.jpg)
Title: Re: Threat found, but no results?
Post by: Asyn on March 18, 2015, 09:01:23 AM: 1. Download Avast Pro Antivirus: https://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Title: Re: Threat found, but no results?
Post by: REDACTED on March 29, 2015, 12:57:01 AM: How does this fix the problem? Reinstalling Avast sounds more like a workaround than a solution. Do you have any details on why a clean reinstall fixes these fake alerts?
Title: Re: Threat found, but no results?
Post by: Pondus on March 29, 2015, 04:23:35 AM: Quote from: VictorE on March 29, 2015, 12:57:01 AM
How does this fix the problem? Reinstalling Avast sounds more like a workaround than a solution. Do you have any details on why a clean reinstall fixes these fake alerts?
because there is a new version .......
Title: Re: Threat found, but no results?
Post by: REDACTED on March 29, 2015, 05:32:15 AM: Stop telling people to reinstall the software unless you know specifically that something has been fixed in a version. Having to unstall, reboot, reinstall, reboot and find out in the next scan that the same problem is still there is a waste of time. This problem has been around for a year now... it hasnt even been addressed by Avast.
Title: Re: Threat found, but no results?
Post by: Rednose on March 29, 2015, 05:47:09 AM: Pondus is telling to update, because Avast! 2015.10.2.2215 is the latest version ;)

Greetz, Red.
Title: Re: Threat found, but no results?
Post by: REDACTED on March 29, 2015, 06:46:17 AM: dprout69 is right. Even after doing all the reinstall stuff it is still occurring with .2215 There are other recent threads here showing the same thing.
Title: Re: Threat found, but no results?
Post by: mikaelrask on March 29, 2015, 10:38:37 AM: hey Stubal if you are running the latest version of avast and still have the problem that was posted above can you provide a picture of that. please. thanks ;)
Title: Re: Threat found, but no results?
Post by: Eddy on March 29, 2015, 11:11:13 AM: DProut is wrong.
The problem has been fixed in the latest version.
Title: Re: Threat found, but no results?
Post by: REDACTED on March 29, 2015, 08:37:00 PM: Quote from: Eddy on March 29, 2015, 11:11:13 AM
DProut is wrong.
The problem has been fixed in the latest version.

1) What am I wrong about? Never said it wasn't fixed just said stop advising people to reinstall unless you're certain something was fixed as reinstallation seems to be the go t- answer on these boards whether they know it has been fixed or not.
2) Please point us to where avast says that it was fixed.
Title: Re: Threat found, but no results?
Post by: REDACTED on March 29, 2015, 11:34:42 PM: Quote from: dprout69 on March 29, 2015, 08:37:00 PM
1) What am I wrong about? Never said it wasn't fixed just said stop advising people to reinstall unless you're certain something was fixed as reinstallation seems to be the go t- answer on these boards whether they know it has been fixed or not.
2) Please point us to where avast says that it was fixed.

I've had this problem for ages, although in my case it's intermittent. Upgrading to Avast 2015.10.2.2214 from within the UI didn't fix it so I did a clean install using avastclear etc. and it still isn't fixed. Nor is the problem with a scheduled Quick Scan leaving a scan window open when finished, even when no threat is found.

Neither is a major problem, but very irritating!
Title: Re: Threat found, but no results?
Post by: REDACTED on March 30, 2015, 10:53:45 AM: Hello guys,

this issue will be fixed in updates during next days.

Thanks for report!
Title: Re: Threat found, but no results?
Post by: REDACTED on March 30, 2015, 04:22:29 PM: Thanks radil!!
Title: Re: Threat found, but no results?
Post by: REDACTED on March 31, 2015, 04:36:58 PM: Quote from: radil on March 30, 2015, 10:53:45 AM
this issue will be fixed in updates during next days.

Tentatively, I'd say it now seems to be fixed a couple of updates down the line with 2015.10.2.2215. A little early to say on the basis of one scheduled Quick Scan last night, but for the first time in ages it didn't leave a scan window open to digest with my morning tea, so very hopeful!