Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 06, 2015, 07:22:41 PM
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This has been happening for a few versions, and Avast technical support acknowledges that this is a bug, but no progress on being fixed.
I am now running 2015.10.2.2214 but have seen this for several months, on Windows 7 x64
Once a quick or full scheduled scan completes, the Avast UI opens to the scan page for the type of scan that just completed. I have verified that the check box for opening scan results once a scan completes is unchecked.
Avast, please respond and let us know when this will be fixed!
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You need to do a clean install. This issue normally happens when an install is corrupt.
You need to perform a clean install:
Note: It's important you used the stub online installer from the one I linked.. NOT the offline one.
Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)
1.Download your version of avast! and the avastclear tool:
Avast Free Antivirus (https://www.avast.com/en-gb/get/dsFklWM1)
Avast Pro Antivirus (https://www.avast.com/en-gb/download-thank-you.php?product=PAV-ONLINE&locale=en-gb&tag=dsFklWM1)
Avast Internet Security (https://www.avast.com/en-gb/download-thank-you.php?product=ISE-ONLINE&locale=en-gb&tag=dsFklWM1)
Avast Premier (https://www.avast.com/en-gb/download-thank-you.php?product=PRE-ONLINE&locale=en-gb&tag=dsFklWM1)
Download Avast Clear Tool (http://www.avast.com/en-gb/uninstall-utility)
2. Uninstall Avast by control panel [If you don't have Avast in control Panel go to #3]
3. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.
Free: If you have the Free version, register the product for free for a year from the avast! UI.
Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.
If you have any questions, please don't hesitate to ask. It's better to ask than make a mistake and start over again with the process.
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I have tried that but problem still persisted. To remove Avast I booted in safe mode and used the avast_clear.exe, then restarted Windows 7 normally and installed Avast using the online installer.
I have also installed Avast on more than a dozen machines for other people, some of which never had a virus program installed, and every one shows the same behavior.
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I have tried that but problem still persisted. To remove Avast I booted in safe mode and used the avast_clear.exe, then restarted Windows 7 normally and installed Avast using the online installer.
I have also installed Avast on more than a dozen machines for other people, some of which never had a virus program installed, and every one shows the same behavior.
Did you use the online installer that I've used above?
Did you delete the drivers from device manager?
When did you try the clean install?
Are you sure your PC isn't infected with malware?
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Yes, yes, March 5 or 6, Yes
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Here is link to same topic about 8 months ago that was never resolved: https://forum.avast.com/index.php?topic=151496.0
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Yes, yes, March 5 or 6, Yes
Well...
I remember this being an issue for users and a clean install did fix it for some of them.
If you've tried it, you could try it again or I could get a malware analyst to examine your system if there are any issues?
Other than that, I haven't seen this issue being mentioned in a while.
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I am pretty sure I don't have any malware as Avast runs a Full scan once a week, I have Malwarebytes Anti-Malware installed and used once a week, and even ran a full scan with Microsoft's mrt.exe.
I don't have an explanation why others on this forum haven't seen it but every computer I have installed Avast on does; and every install was done from the link in the release forum topic to the online installer.
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but every computer I have installed Avast on does
It could be possible that avast! is conflicting with another program that you have installed on the computers since you state every computer of yours has an issue with it.
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I had that same thought so the last time I did a full reinstall of Windows 7 from DVD (around February 2015) after the install was done and before I installed any Microsoft updates or any other programs I installed Avast, scheduled a scan and the UI opened upon completion of the scan.
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I had that same thought so the last time I did a full reinstall of Windows 7 from DVD (around February 2015) after the install was done and before I installed any Microsoft updates or any other programs I installed Avast, scheduled a scan and the UI opened upon completion of the scan.
Well, that's odd then.
The only thing I can suggest is trying a clean install or getting a malware analyst to examine the system for conflicting software issues etc (it doesn't need to be related to malware)
Other than that, you can try another support ticket.
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I did submit a new ticket using avastsupport.exe on 3/20/2015, and will update this topic once I hear anything. Not sure how to find ticket number, so any help is appreciated.
Thanks for your help.
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Did you disable Windows Defender? ???
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Yes; Windows Defender is disabled
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The opening of the UI after a scheduled scan started with release 2014.9.0.2021; before this release the UI did not open automatically.
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Still no response from Avast to ticket opened a few weeks ago.
Anyone know how long it takes to get a response?
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Still no response from Avast to ticket opened a few weeks ago.
Anyone know how long it takes to get a response?
Have you posted multiple tickets or modified/added to the original ?
As that can actually delay things rather than speed them up.
What is the support ticket ID number ?
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I didn't write down the ID number when I submitted the error report and didn't receive any e-mail from Avast with that information.
Am I better off submitting a new ticket? I never updated the original ticket.
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I didn't write down the ID number when I submitted the error report and didn't receive any e-mail from Avast with that information.
Am I better off submitting a new ticket? I never updated the original ticket.
I don't know if you are able to go back into the support ticket system and search for your existing tickets or not. That is what I would first try.
If you didn't get an email acknowledging the ticket and giving the ID, I just wonder if it either, failed or the email was incorrect or taken by a spam filter, etc.
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I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955
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I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955
OK, we (or rather you) are now going to have to give it some time for a response.
Did you get an email confirmation this time round when creating the new ticket ?
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I could not find a way to retrieve past tickets, so I created a new one: #NIE-188-75955
OK, we (or rather you) are now going to have to give it some time for a response.
Did you get an email confirmation this time round when creating the new ticket ?
Yes
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I received an update from Lukas at Avast that this bug should be fixed in 2015 RC3 in a few months
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Thanks for taking the time to update us.