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Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on March 07, 2015, 02:35:22 PM

Title: How do i change my email id
Post by: REDACTED on March 07, 2015, 02:35:22 PM: Hi!

How do i change my email id ?

There is a option to manage email ids. But it did work for me.
I have tried to enter a secondary email address there but did not receive any activation link.

Anyone ?
Title: Re: How do i change my email id
Post by: Eddy on March 07, 2015, 02:45:21 PM: - add a second email address
- set it as default address
- if you want you can now delete the old email address

There is nothing to activate.
Title: Re: How do i change my email id
Post by: REDACTED on March 08, 2015, 02:55:12 PM: Hi!

I have tried the same steps, but no luck. :-[
I am posting the screenshots here...

Screen One--> This is where i enter my new email id...
Screen Two --> This is the message i got from interface.

When i login again to my.avast.com i could not see newly entered email id there.

Please help me,, i think i m missing something..
Title: Re: How do i change my email id
Post by: OndraM on March 10, 2015, 11:21:38 AM: Please, send me a PM, with the email you are trying to add. We are having issues, as our emails are blocked by certain services.
Title: Re: How do i change my email id
Post by: REDACTED on March 12, 2015, 10:37:39 AM: @OndraM

I think you have not received my (PM) message.
so i am posting here.

I am switching from my old Gmail id to new Gmail id.

I think there is a bug/glitch in the my.avast.com

Have anyone tried this before ?

Thanks.
Title: Re: How do i change my email id
Post by: REDACTED on March 18, 2015, 03:46:11 PM: Quote from: ank91 on March 12, 2015, 10:37:39 AM
@OndraM

I think you have not received my (PM) message.
so i am posting here.

I am switching from my old Gmail id to new Gmail id.

I think there is a bug/glitch in the my.avast.com

Have anyone tried this before ?

Thanks.

Yes, I did. The only difference is that my new email id was not gmail but gmx. The result was the same as in your case. >:(
Title: Re: How do i change my email id
Post by: REDACTED on March 19, 2015, 05:35:42 AM: @Gerd10

thanks for your confirmation.

Avast Team we need a quick fix for that . :-[
Title: Re: How do i change my email id
Post by: REDACTED on March 19, 2015, 03:59:11 PM: Quote from: OndraM on March 10, 2015, 11:21:38 AM
Please, send me a PM, with the email you are trying to add. We are having issues, as our emails are blocked by certain services.

I wonder, which services that could be.
Title: Re: How do i change my email id
Post by: REDACTED on March 26, 2015, 05:02:16 AM: issue has been fixed.. :)
Title: Re: How do i change my email id
Post by: REDACTED on March 31, 2015, 07:38:56 PM: Quote from: ank91 on March 26, 2015, 05:02:16 AM
issue has been fixed.. :)

Congratulations! In my case, this problem still persists. >:(
Title: Re: How do i change my email id
Post by: REDACTED on April 01, 2015, 07:56:27 AM: Here is the proof ...
See my screen-shot.

What error messages u got, can u share some screen-shots. ::)
Title: Re: How do i change my email id
Post by: REDACTED on April 01, 2015, 05:28:44 PM: Quote from: ank91 on April 01, 2015, 07:56:27 AM
Here is the proof ...
See my screen-shot.

What error messages u got, can u share some screen-shots. ::)

Thanks for your screen-shot. My problem seems to be: I try to change my (primary ) email address, which is <name>@gmail.com to one non-gmail.com address. Maybe Google reigns here.
Title: Re: How do i change my email id
Post by: DavidR on April 01, 2015, 05:54:09 PM: Quote from: Gerd10 on April 01, 2015, 05:28:44 PM
Quote from: ank91 on April 01, 2015, 07:56:27 AM
Here is the proof ...
See my screen-shot.

What error messages u got, can u share some screen-shots. ::)

Thanks for your screen-shot. My problem seems to be: I try to change my (primary ) email address, which is <name>@gmail.com to one non-gmail.com address. Maybe Google reigns here.

I have two emails listed, one gmail and the other not - my gmail isn't the default, so it is working in that regard.
Title: Re: How do i change my email id
Post by: REDACTED on April 01, 2015, 05:59:58 PM: @Gerd10
May be your email is blocked.
contact support team with a ticket may help.
Title: Re: How do i change my email id
Post by: REDACTED on April 08, 2015, 05:57:28 PM: Quote from: ank91 on April 01, 2015, 05:59:58 PM
@Gerd10
May be your email is blocked.
contact support team with a ticket may help.

My email is definitly not "blocked", whatever this means. ::)
Title: Re: How do i change my email id
Post by: Eddy on April 08, 2015, 06:11:20 PM: If you don't know what it means, you can't tell if it is blocked or not :P
Title: Re: How do i change my email id
Post by: REDACTED on April 10, 2015, 06:52:53 PM: Quote from: Eddy on April 08, 2015, 06:11:20 PM
If you don't know what it means, you can't tell if it is blocked or not :P

I send and I receive emails since years. Nothing seems to be blocked, except by certain filters which I have set.