Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on March 09, 2015, 01:49:40 PM

Title: Grime Fighter Refund - No Response
Post by: REDACTED on March 09, 2015, 01:49:40 PM

I purchased Grime Fighter on the 27th February 2015 and couldn't get it to work so applied for a refund the same day as per the posts I'd read on the forums here.

I'm still awaiting a reply and wondered how long the process takes and when I should hear back?

Title: Re: Grime Fighter Refund - No Response
Post by: Eddy on March 09, 2015, 01:54:01 PM

Some general information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

Do you have the latest avast version ? (2015.10.2.2214)
What happens if you try to run GrimeFighter ?

Title: Re: Grime Fighter Refund - No Response
Post by: Davidek on March 09, 2015, 04:44:40 PM

Hi mmorchees,

If you post your refund ticket number here I can follow up for you.

Best regards,

Davidek

Title: Re: Grime Fighter Refund - No Response
Post by: REDACTED on March 11, 2015, 04:43:30 PM

Eddy,

In answer to your reply I get a screen saying there is a captive portal and Ive tried several things to make this work, all to no avail.

Davidek,

The ticket number Ive been given is KJQ-468-44008,

Title: Re: Grime Fighter Refund - No Response
Post by: Davidek on March 16, 2015, 11:02:50 AM

Hi mmorchees,

I forwarded the ticket to our refund team.  If it hasn't already been issued it should be done today.

Best regards,

Davidek