Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on March 12, 2015, 11:26:07 AM
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I need to contact the billing Department but cant find a phone number. Can anyone help. ?
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Submit a ticket:
https://support.avast.com/
or simply look in the phonebook to find a telephone number ;)
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I put in a support ticket in about a week ago about billing. Still no reply!!!!! Time to call CC company.
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I put in a support ticket in about a week ago about billing. Still no reply!!!!! Time to call CC company.
Do what has been mentioned in many other topics - post the support ticket ID number here so we can try and chase it up. About a week ago is still within the 5-10 working days.
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Is there any way to contact the billing department. Tickets don't work. Should I protest this on my CC?
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Tickets do work.
You just have to be patience.
avast is trying to handle all tickets within 10 business days.
Submitting multiple tickets/changing a excisting one will put you back to the bottom of the stack as it is a FiFo system.
Next to that, sending multiple tickets is cluttering the system and make you even have too wait longer.
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I tried to call today and after 20 minutes hung up. The number I have is 866-951-7679
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I tried to call today and after 20 minutes hung up. The number I have is 866-951-7679
In all honesty you have escaped contacting 3rd party telephone support - your best option is asking your question here - or submitting a support ticket as previously mentioned.
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I have two charges on my credit card. I am going to cancel one of them with
my credit card company!
The one I am going to cancel is the one for $49.99, since I am sure this is a
duplicate
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I am wondering what part it is that people do not understand ?
Submit a ticket and have patience.
INFORMATION:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746
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I also need to contact the billing department. I submitted a ticket 1 month ago but have not been contacted. Can you help?
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Mention the ticket number here.
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i need to contact the billing department about my accout
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i need to contact the billing department about my accout
-> https://support.avast.com/support/tickets/new?form=2