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Business Products => Archive (Legacy) => Avast Business => USA Education Products => Topic started by: REDACTED on March 12, 2015, 03:30:11 PM

Title: lock icon on computers in management console
Post by: REDACTED on March 12, 2015, 03:30:11 PM

what does the lock on the pc mean in the admin console...can't see any differences in the pcs to show a lock or not show a lock...also ones with locks wil not move over to computers with agents with out physically removing them from computers without agents module after install or workstaion.

Title: Re: lock icon on computers in management console
Post by: Chad-bisd on March 12, 2015, 03:36:29 PM

The lock icon means they are not licensed.  The way Avast! works is that it scans your network (or LDAP/AD) for computer accounts and assigns licenses to everything it finds, even if you don't actually install the client on a device.  If a device gets added to the console after your license count has been met, it gets a lock icon and will not be licensed.

I was able to email the edu@avast.com and get a new license with approximately 200% of the computers I would actually need because we have a bunch of macbooks joined to our AD, as well as servers and stagnant computer accounts and I was running into this issue.