Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 13, 2015, 06:40:15 PM
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Hi.
I bought Avast almost a week ago. My computer froze just when loaded Down software. The Money is gone from my account, but I am not able to load Down again With out having to pay again? i emailed Avast about my problem early this week, but yet no answers. Are Avast a serious Company? :'(
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Downloads for the latest avast versions:
https://forum.avast.com/index.php?topic=167184.0
If you want the license to be resend:
https://www.avast.com/resend-license-paid.php
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Eddy that is an earlier beta RTM version, latest release is here https://forum.avast.com/index.php?topic=167184.0
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OK. Have to admit I get cinfused With all the alternatives. I am not going to use the free one, as I actually have bought one. But I bougt the least expencive, With no additions. Will that say "pro"?
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It does like the pro version.
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OK. Avast is telling they have no record of me buying, but my bank account tell that they have gotten theire payment March 10th. I downloaded, or bought, Avast March 6th, or 7th. How do I verify my payment?
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Look at your email.
You should have gotten a mail with the license file.
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How do I verify my payment?
show them Proof of payment / receipt
and check your mail client / web mail spam filter .....
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I have no email With liscense. I got into the problem because my PC froze before downloading was done. When I try emailing support, I am told to use this forum for help, from a automated responce. How do I get in Direct contact With them? I live in Norway, and have no support here.
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I have no email With liscense. I got into the problem because my PC froze before downloading was done. When I try emailing support, I am told to use this forum for help, from a automated responce. How do I get in Direct contact With them? I live in Norway, and have no support here.
From where or whom did you purchase the product ? Which website or re-seller did you use ???
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Bugace, did you tried the link I gave you for resending the license ?
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I have no email With liscense. I got into the problem because my PC froze before downloading was done. When I try emailing support, I am told to use this forum for help, from a automated responce. How do I get in Direct contact With them? I live in Norway, and have no support here.
From where or whom did you purchase the product ? Which website or re-seller did you use ???
I downloaded the Avast from internet, paying With my creditcard.
My bank account shows this: *xx37 07.03 NOK 498.75 DRI *AVAST SOFT
xx37 is end of my card. 07.03 is when downloaded/bought. NOK 498.75 is what I was charged in Norwegian currency(price for Product was 299 + 25 % taxes, and what the heck the rest is I do not know, DRI I do not know, but AVAST SOFT is the Product I bought.
As I told. My computer froze when downloading, and I never got a LIscence Key, or invoice. All I have is this from my account. Avast answer they have NO recognition of the used emailadress, so they do not send a New KEY! Let say it this way, I am pissed.
I Call this Theft!!!!
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Bugace, did you tried the link I gave you for resending the license ?
EDDY! Please read my post over this.
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DRI = Digital River (who handles the payment)
Check the order status:
https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US
Did your system froze while making the payment or when downloading avast ?
It seems that you are mixing those two different things up.
If it did during the download, it has nothing to do with the license.
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fixed. License sent to bugace in his ticket.
Just for record - if there is a wrong email address connected with the purchase then the "resend" license will never arrive :( Unfortunately there is no way how to recognize a typo in email address when it looks as valid email. We are already checking for mistakes like lukas@gmial.cmo however we are not able to find that kukas@gmail.com has a typo.
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fixed. License sent to bugace in his ticket.
Just for record - if there is a wrong email address connected with the purchase then the "resend" license will never arrive :( Unfortunately there is no way how to recognize a typo in email address when it looks as valid email. We are already checking for mistakes like lukas@gmial.cmo however we are not able to find that kukas@gmail.com has a typo.
Not sure if the payment process has two email boxes to be entered and compared - making a typo in either one would mean that they don't match - then a dialogue would report that they don't match, please renter email addresses.