Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on March 13, 2015, 11:04:07 PM

Title: Problem with license status in My Avast account
Post by: REDACTED on March 13, 2015, 11:04:07 PM

Hello,

I have a valid Avast Mobile Premium Suite license. Avast Mobile Security is installed on the phone, Premium fetaure is activated and the phone is connected to My Avast account. However, when logged in My Avast account, the license status for that device shows "free license" instead of Premium. In order to resolve the problem I uninstalled Avast Mobile Security from the device and deleted the device from the My Avast. Then I reinstalled the application on the device and added the device again to My Avast account. However, that didn't help. At the same time, I have two other Android devices using that same Premium license, and license status for both of them is shown correct in the My Avast.

Any ideas how to resolve the situation?

Regards,

Dušan

Title: Re: Problem with license status in My Avast account
Post by: REDACTED on March 18, 2015, 12:37:54 PM

Is the problem still persisting?

Title: Re: Problem with license status in My Avast account
Post by: REDACTED on March 26, 2015, 11:40:51 AM

Sorry for my late answer. And, yes, the problem is still there.

BR, Dušan