Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Vapor on March 14, 2015, 02:40:54 AM
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So I updated avast pro program to the latest via- GUI and now either through tray icon or program itself when i click on my subscription info, program closes itself.
Clean installation had no effect, the same scenario.
Any help will be greatly appreciated
Thank you
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Same here
I upgraded my license for 3 computers, and had troubble to insert the new license to all my 3 Computers
After i upgraded to the latest version (2015.10.2.2214), my license funktion does not work on any of them.
Everything is ok in my.avast.com (there are the computers using the new license).
/Claes
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OK if i'm understanding correctly
my license funktion does not work on any of them
So if you right click with your mouse on tray icon on "Subscription Information" is it doing anything or if you open avast and go to settings/Subscription and click on it, does your avast closes itself, that's what mine does >:(
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Hi Vapor :)
Try a repair of Avast! :
1) Start - Control Panel - Add/Remove Programs - Avast! - Change.
2) Repair.
3) Follow the instructions.
4) Reboot.
Greetz, Red
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Hi Vapor :)
Try a repair of Avast! :
1) Start - Control Panel - Add/Remove Programs - Avast! - Change.
2) Repair.
3) Follow the instructions.
4) Reboot.
Greetz, Red
Hi,
I did that already I also did clean install using avast uninstall utility in safe mode.
I fail to mention, right after fresh install or even update through GUI it worked until I reboot, than its back to be the same scenario, this have never happen before :P
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Really strange.
I will try to get some attention to this.
Greetz, Red.
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It is very strange ???
Thanks for the help
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Well, I follow instruction that was giving to me by avast support person, it was quick response that was nice, the procedure I have already done yesterday so I've done it again and the same end result.
It shows subscription until I reboot.
I haven't change any hardware, software all PC settings are the same so I tend to believe it might be new version of avast related, maybe?
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@ Vapor,
You never mentioned the OS your running or what other security related programs are on your system ???
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@ Vapor,
You never mentioned the OS your running or what other security related programs are on your system ???
Windows 7 x64 and Outpost Firewall Pro.
This have been running nicely for several years and like I have mentioned earlier, nothing was change, modified.
As a matter of fact I run Deep Freeze Enterprise on all of my machines for years, so there will be no changes in a slightest way to the system configuration, the issue beats my curiosity, is the new version solely the issue :-X :(
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@ Vapor,
You never mentioned the OS your running or what other security related programs are on your system ???
Windows 7 x64 and Outpost Firewall Pro.
This have been running nicely for several years and like I have mentioned earlier, nothing was change, modified.
As a matter of fact I run Deep Freeze Enterprise on all of my machines for years, so there will be no changes in a slightest way to the system configuration, the issue beats my curiosity, is the new version solely the issue :-X :(
Deep Freeze prevent changes so how did you update ??? Did you leave Deep Freeze off long enough to go through the install and a reboot. Also, long enough for the firewall changes to allow the new version of avast access through the firewall ???
Deep Freeze is nice, I use it at the Senior Center but, it can be problematic when it comes to adding, updating, changing or removing anything.
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:) Don't get me wrong I appreciate your help and please don't take offense to my reply but Its common sense to thaw deep freeze prior to new software installation or changing any configuration in your PC, otherwise changes will revert upon reboot.
I have been using deep freeze since pretty much the release of the first version, therefore I am active beta tester for Faronics .
During install ( PC thaw state) you monitor what's installed and what registry is been changed, which all that is done through anti executable and firewall itself, there are other methods to compare whole registry prior and after installation to make sure that nothing else got changed other than what your installing but that's most time extreme monitoring which is not necessary.
Anyhow, there is a lot of people that don't know much beyond basic computing but this issue investigation is beyond simple steps, there is more to it that avast engineer need to look at.
I just reloaded an image of my previous windows install with earlier avast version and all works as intended and again I updated via- GUI and also did clean Install......problem persists :(
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Hi Vapor :)
Try a repair of Avast! :
1) Start - Control Panel - Add/Remove Programs - Avast! - Change.
2) Repair.
3) Follow the instructions.
4) Reboot.
Greetz, Red
Hi,
I did that already I also did clean install using avast uninstall utility in safe mode.
I fail to mention, right after fresh install or even update through GUI it worked until I reboot, than its back to be the same scenario, this have never happen before :P
I have the same problem and I have done these things too.
I have updated win 7 and Avast internet security.
Thanks,
josafa
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A Japanese user reported the same issue.
Reinstall using uninstall tool does not solve this.
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I also now have same problem.
I click on subscription in GUI program closes.
If i right click avast orange ball, in sys tray, it goes through the process, but does not open, subscription information.
I did a clean install on the 4th of March to version 2015.10.2.2214, have had no problem till today.
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I also now have same problem.
I click on subscription in GUI program closes.
If i right click avast orange ball, in sys tray, it goes through the process, but does not open, subscription information.
I did a clean install on the 4th of March to version 2015.10.2.2214, have had no problem till today.
I decided to try another clean instal.
For me it has fixed the problem.
If it returns i will repost.
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I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it's the same problem as before uninstallation.
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I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it's the same problem as before uninstallation.
I did a reboot after reinstalling avast, all worked okay.
Thought i do another reboot, and behold problem has returned for me as well. :(
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I'm glad I'm not alone :) :D
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if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.
thank you
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if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.
Just created and uploaded support file, hopefully this will get fix soon enough.
Thanks
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if it re-appears please try to check your installation with - http://public.avast.com/supp/util/avastsupportR2.exe
It might be helpful to generate and submit the Support file/package for diagnoses.
thank you
Lukas, sorry the side question, but the support exe mentioned will work only for avast R2? Is there a "generic" exe for any (the latest) avast version?
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Lisandro :)
I think you misunderstand something. The "R2" stands for the upcomming official "Release 2" of the Support tool which we are Beta testing now. It has nothing to do with the version(s) of Avast! AV releases.
Greetz, Red.
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Lisandro :)
I think you misunderstand something. The "R2" stands for the upcomming official "Release 2" of the Support tool which we are Beta testing now. It has nothing to do with the version(s) of Avast! AV releases.
Greetz, Red.
What support tool ???
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https://forum.avast.com/index.php?topic=166443.0 this one :)
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Thanks, Martin. :)
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I have the same problem, when I have uninstalled it, it works untill turn the computer off, and the next day, it's the same problem as before uninstallation.
I did a reboot after reinstalling avast, all worked okay.
Thought i do another reboot, and behold problem has returned for me as well. :(
When I rebooted, it worked, but then I turned it off for the night, and when my computer had started up, the problem was back :/
Support file: https://onedrive.live.com/redir?resid=DBBAFF4F8A20134!10072&authkey=!AKMS28ulIM-qFVQ&ithint=folder%2cinfo
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There is no access to the subscription information on either computer listed in my signature. The Toshiba i7 was updated on March 2 thru the AvastUI without issue.
The Leveno had a clean install using AvastClear, after which I had to enter the subscription information, so it was available at that time. Something has changed since then.
Even when I have opened the AvastUI and have access to the other settings, when I click on the subscription page Avast closes including the tray icon. The tray icon is restarted automatically shortly thereafter. This is on both machines.
I do have a third machine, a Dell laptop running Win7 Pro SP1. It is running Avast Free 2015 10.2.2214 and was updated via the AvastUI. There is no problem accessing the subscription information.
All three have a simple password on the Avast settings. Once the password is entered and OKed is when AvastUI closes on the two machines.
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There is no access to the subscription information on either computer listed in my signature. The Toshiba i7 was updated on March 2 thru the AvastUI without issue.
The Leveno had a clean install using AvastClear, after which I had to enter the subscription information, so it was available at that time. Something has changed since then.
Even when I have opened the AvastUI and have access to the other settings, when I click on the subscription page Avast closes including the tray icon. The tray icon is restarted automatically shortly thereafter. This is on both machines.
I do have a third machine, a Dell laptop running Win7 Pro SP1. It is running Avast Free 2015 10.2.2214 and was updated via the AvastUI. There is no problem accessing the subscription information.
All three have a simple password on the Avast settings. Once the password is entered and OKed is when AvastUI closes on the two machines.
If this is what you're referring too, no problem here on Windows 8.1
(http://www.screencast-o-matic.com/screenshots/u/Lh/1426451776720-63212.png)
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Yes, that is it. Note that on one machine I don't have the problem at all, only on the two running Avast Internet Security. I only checked because of this thread, as the programs are functioning properly otherwise with no warnings about the subscription.
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My subscription info doesn't show either.
A repair doesn't fix it but a clean install (might?)
The fact is... it wasn't a bug in the previous versions.
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Yes, that is it. Note that on one machine I don't have the problem at all, only on the two running Avast Internet Security. I only checked because of this thread, as the programs are functioning properly otherwise with no warnings about the subscription.
I have AIS on my Windows 10 partition. Will be back shortly with a report and screenshot.
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Yes, that is it. Note that on one machine I don't have the problem at all, only on the two running Avast Internet Security. I only checked because of this thread, as the programs are functioning properly otherwise with no warnings about the subscription.
I have AIS on my Windows 10 partition. Will be back shortly with a report and screenshot.
I can confirm this problem.
You'll find a video showing exactly what happens at:
https://forum.avast.com/index.php?topic=93544.msg1194077#msg1194077 (https://forum.avast.com/index.php?topic=93544.msg1194077#msg1194077)
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Also confirmed on my win 8.1
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I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be sent to Avast. I will have the # files and ID to post here when they run the support tool.
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I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1
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I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1
Agreed Bob. They are also reporting that clicking STORE in Avast UI reproduce the issue. Can you confirm it ?
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I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1
Agreed Bob. They are also reporting that clicking STORE in Avast UI reproduce the issue. Can you confirm it ?
The store gives me the following:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1426457080323-14994.png)
I'm obviously connected since I'm posting this. :)
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Support package uploaded
20150315_2202_1MND1_3194315567.zip
ID 1MND1
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Thank you Bob. Exactly. I reread my Spanish post and that is the error. No connetion when it is obvious connected. BTW in my free version I can enter the store.
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I've sent a support package from my Windows 10 partition:
20150315_2211_67XQC_2125297134.zip
Let's hope this helps.
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I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.
It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1
I am using AIS too, but no problems with the Subscription - or the Store tab/page here :)
Greetz, Red.
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Support package generated by this user:
https://forum.avast.com/index.php?topic=167895.msg1194251#msg1194251
File 20150316_1015_W01YC_2666613868.zip
ID W01YC
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Hi,
we were able to reproduce it. Fix should be available soon.
Sorry for inconvenience.
Lukas
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Thanks lukas.hasik.
Wating for fix ;)
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20150316_1817_AJL1A_1990704058.zip
ID: AJL1A
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One of the users in the Spanish forum reported that everything is working fine again.
¿ Can anybody confirm it ?
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It's not fixed at all.
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hmmm! Maybe it takes time to get to everybody ?
I will relay your answer.
Thanks Gopher John.
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One of the users in the Spanish forum reported that everything is working fine again.
¿ Can anybody confirm it ?
Could this be a result of the recent emergency update ?
Though some report that the last emergency update didn't resolve this.
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Could this be a result of the recent emergency update ?
Though some report that the last emergency update didn't resolve this.
Which one ? Was there another one ? I had one yesterday and that one did not solve anything according to another topic here. https://forum.avast.com/index.php?topic=168020.0
Unless the fix is being distributed by locale.
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I have only seen one go through as my Firewall has Anti-leak (a.k.a. HIPS) that is very hot on changed/new components accessing certain areas. I get about 6-8 popups for the EM Update, not to mention I get at least 1 from WinPatrol.
That is certainly the topic I was thinking about with others reporting no change after the EM Update.
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I have only seen one go through as my Firewall has Anti-leak (a.k.a. HIPS) that is very hot on changed/new components accessing certain areas. I get about 6-8 popups for the EM Update, not to mention I get at least 1 from WinPatrol.
That is certainly the topic I was thinking about with others reporting no change after the EM Update.
Ok It is the same. For a moment there I thought there was another one this afternoon while I was out. Did not have anything in my HIPS ( BTW I have it not to alert me but to log it ) either nor my WP history showed anything.
Avast is taking time to fix this one. It is a miracle the forum is not flooding with users trying to register their paid programs.
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Guys,
Seriously, I didn't had this bug.
But the Emergency Update from last night introduced it on both my systems.
So I don't think it is fixed.
Greetz, Red.
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Today, Avast Internet Security will display subscription information by right-clicking on Subscription information of the Avast tray icon on both machines.
Oddly, yesterday after the emupdate was applied and even after a couple of reboots, it was not fixed. Today, a miracle. 8)
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Today, Avast Internet Security will display subscription information by right-clicking on Subscription information of the Avast tray icon on both machines.
Oddly, yesterday after the emupdate was applied and even after a couple of reboots, it was not fixed. Today, a miracle. 8)
I still can't get it to work on Windows 10
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Bob,
Update both virus defenitions and program from the GUI and reboot Windows.
That is what I just did on both my systems to get it working again.
Greetz, Red.
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Bob,
Update both virus defenitions and program from the GUI and reboot Windows.
That is what I just did on both my systems to get it working again.
Greetz, Red.
Right now it's updating Windows 10 to the next preview build. ;)