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Consumer Products => Avast Cleanup => Topic started by: REDACTED on March 15, 2015, 07:22:50 AM

Title: Grime Fighter is not working with me
Post by: REDACTED on March 15, 2015, 07:22:50 AM

Hello, Avast Team, Admin,

This is the forth time i run Grime Fighter with useless results.

I go to Scan - Scan for performance issues , then after scanning it says "we found 1 issue" when i click on Optimize my pc then i click on Reboot to run.

After rebooting and after completing the JOB i return to windows.

I scan again immediately for the performance issue, "it give me again we found 1 issue" i reboot again , after doing the job i return again to windows and scan again and also it shows that i have 1 issue and need to reboot.

The questions is "what is the use from using grime fighter if it wont do the job" ?

* PLEASE I WANT YOU TO REFUND MY MONEY BACK *

Title: Re: Grime Fighter is not working with me
Post by: Asyn on March 15, 2015, 07:30:30 AM

Submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: Grime Fighter is not working with me
Post by: REDACTED on March 15, 2015, 04:07:08 PM

Already sent support ticket, but no reply

Title: Re: Grime Fighter is not working with me
Post by: Asyn on March 15, 2015, 04:09:00 PM

It might take a few days to get a reply.

Title: Re: Grime Fighter is not working with me
Post by: Davidek on March 16, 2015, 12:44:11 PM

Hello Mohammed40,

Could you specify what is the 1 issue that keeps appearing?

This can help us identify why it is happening, thanks

Davidek

Title: Re: Grime Fighter is not working with me
Post by: REDACTED on March 16, 2015, 02:06:12 PM

(http://i.imgur.com/jYsk4CK.png)

Even when i reboot to run,

after i back to windows , i will see the same found 1 issue to fix :)

i did this 4 times, but in vain always keeps telling me found 1 issue to fix.

Title: Re: Grime Fighter is not working with me
Post by: REDACTED on March 18, 2015, 05:16:59 AM

3 days no reply via Email ?

Title: Re: Grime Fighter is not working with me
Post by: REDACTED on March 19, 2015, 06:49:24 AM

4 days no reply ? anyone in-charge here, please refund my money

Ticket ID: #ZBC-196-25263

Title: Re: Grime Fighter is not working with me
Post by: Davidek on March 20, 2015, 05:12:46 PM

Hello Mohammed40,

I have sent your ticket request to our refund team for immediate action.  It will be processed by Monday latest.

Our sincere apologies for this situation.

Davidek