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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 17, 2015, 06:31:51 PM

Title: No replies to emails :(
Post by: REDACTED on March 17, 2015, 06:31:51 PM
I've been waiting weeks now for a reply from avast on installing the Pro version :(

How can you get these people to reply?

Thanks
Title: Re: No replies to emails :(
Post by: Alikhan on March 17, 2015, 06:40:18 PM
Huh?
Download:

1.Download your version of avast!
Avast Free Antivirus (https://www.avast.com/en-us/download-thank-you.php?product=FAV-TAG&locale=en-us&tag=dsFklWM1)
Avast Pro Antivirus (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)

2. Insert the license of the Pro version or activation code that you purchased.
Title: Re: No replies to emails :(
Post by: DavidR on March 17, 2015, 07:03:21 PM
Quote from: Alex280 on March 17, 2015, 06:31:51 PM
I've been waiting weeks now for a reply from avast on installing the Pro version :(

How can you get these people to reply?

Thanks

What address did you sent it to ?

Probably more crucially, what was it about as you could well get the answer much quicker here on the forums ?
Title: Re: No replies to emails :(
Post by: REDACTED on March 17, 2015, 08:16:27 PM
Sorry, but Avast is not interested in theire customers. Worst service I ever have gotten from any Company I have been involved With. I have tried FB, here, and calling, as well as email, but there is no help.
Title: Re: No replies to emails :(
Post by: Alikhan on March 17, 2015, 08:32:03 PM
Quote from: bugace on March 17, 2015, 08:16:27 PM
Sorry, but Avast is not interested in theire customers. Worst service I ever have gotten from any Company I have been involved With. I have tried FB, here, and calling, as well as email, but there is no help.

What is your issue?
Title: Re: No replies to emails :(
Post by: REDACTED on March 18, 2015, 05:54:26 PM
The issue is I someone signed up for the free avast with an email account that doesn't exist so when I upgraded to a Pro account I now can't get to the confirmation email.

I raised a support ticket.  Seems terrible service :( 
Title: Re: No replies to emails :(
Post by: DavidR on March 18, 2015, 06:04:57 PM
What is the support ticket ID ?

I'm not sure when you signed up for the free version of avast, but now it is linked to your my.avast.com account and using an email address that doesn't exist would fail as there is validation email sent to that address.

Are you able to log on to your my.avast.com account ?
If so you may be able to create/add a new legit email address, which has to be validated and then set it as the default address. Though I'm not sure if that would cascade to your Pro Subscription.
Title: Re: No replies to emails :(
Post by: Pondus on March 18, 2015, 06:28:28 PM
Quote from: Alikhan on March 17, 2015, 08:32:03 PM
Quote from: bugace on March 17, 2015, 08:16:27 PM
Sorry, but Avast is not interested in theire customers. Worst service I ever have gotten from any Company I have been involved With. I have tried FB, here, and calling, as well as email, but there is no help.

What is your issue?
https://forum.avast.com/index.php?topic=167818