Avast WEBforum

Other => General Topics => Topic started by: REDACTED on March 18, 2015, 08:26:21 PM

Title: Actualisation problem
Post by: REDACTED on March 18, 2015, 08:26:21 PM

Hi, there are a new version of the product, but it is impossible update ... does nothing....whta can I do?

Title: Re: Actualisation problem
Post by: Rednose on March 18, 2015, 09:00:59 PM

Hi Ernesto Andrés, welcome to the forum :)

Can you try this first : Download the correct version of Avast! 

Avast! Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast! Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast! Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast! Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)

... and install it over your current installation.

Greetz, Red.

Title: Re: Actualisation problem
Post by: REDACTED on March 19, 2015, 12:32:59 PM

Ok! I'm registered user of Avast Pro! Only download that product and install it over another one?

 ;D

Title: Re: Actualisation problem
Post by: REDACTED on March 20, 2015, 08:14:34 PM

Sorry, but i'm still unable to update my product....and do not know why :-\

Title: Re: Actualisation problem
Post by: Asyn on March 21, 2015, 06:49:29 AM

1. Download Avast Pro Antivirus: https://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.