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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 19, 2015, 02:44:12 AM

Title: Restore Settings not working after 2015.10.2.2214 update
Post by: REDACTED on March 19, 2015, 02:44:12 AM

After automatic update to the latest version, I tried to restore backup settings but it did not work. Any solution for this?

Title: Re: Restore Settings not working after latest update
Post by: lakrsrool on March 19, 2015, 05:30:46 AM

In what way did it "not work"?

Are you getting an error?

If so what error?

Title: Re: Restore Settings not working after latest update
Post by: REDACTED on March 19, 2015, 06:57:59 AM

Theres no error. It says that Avast settings have been successfully imported and that the computer needs to be restarted.

But after restart, the exclusion list from the backup settings still not restored.

Title: Re: Restore Settings not working after latest update
Post by: Alikhan on March 19, 2015, 02:59:53 PM

Quote from: oreo1684 on March 19, 2015, 06:57:59 AM

Theres no error. It says that Avast settings have been successfully imported and that the computer needs to be restarted.

But after restart, the exclusion list from the backup settings still not restored.

Were you using an older version than v10 (i.e v9 or below) when you backed up the settings?

Title: Re: Restore Settings not working after latest update
Post by: REDACTED on March 20, 2015, 03:57:11 AM

No, its also the latest version.

I also tried to add a sample entry in the exclusion list using the latest Avast version, and make a backup. Then I tried to delete the entry I made, then restore the latest backup. It also says that restore settings were imported successfully but when I check the exclusion list, its still empty.

Title: Re: Restore Settings not working after latest update
Post by: petr_matrix on March 20, 2015, 11:56:02 PM

Hi, can you write me which exclusion list do you mean?

Thanks,
pm

Title: Re: Restore Settings not working after latest update
Post by: Duch on March 21, 2015, 03:06:42 PM

Hi all

Same problem for me. When i try to restore settings from a backup, Avast writes that the import has been successful, but exceptions from Resident Shield, or Web Shield shall not apply.
Example:
web shield exclusion - mime types - image/png
Web Shield scans all *.png files from scanned url, not accepted imported exceptions  :-\

Title: Re: Restore Settings not working after latest update
Post by: REDACTED on March 23, 2015, 02:26:51 AM

Quote from: petr_matrix on March 20, 2015, 11:56:02 PM

Hi, can you write me which exclusion list do you mean?

Thanks,
pm

Any path just like "C:\Sample\*". The Avast version is 2015.10.2.2214

It seems that there's a problem in Restore Settings in the latest Avast  version.

Title: Re: Restore Settings not working after latest update
Post by: REDACTED on March 23, 2015, 02:34:53 AM

Quote from: Duch on March 21, 2015, 03:06:42 PM

Hi all

Same problem for me. When i try to restore settings from a backup, Avast writes that the import has been successful, but exceptions from Resident Shield, or Web Shield shall not apply.
Example:
web shield exclusion - mime types - image/png
Web Shield scans all *.png files from scanned url, not accepted imported exceptions  :-\

The problem started after auto update to version 2015.10.2.2214, the exclusion list and other settings were also deleted, even restoring the recent backup settings will not work.