Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for iOS => Topic started by: REDACTED on March 21, 2015, 03:52:39 AM

Title: Subscription code not valid
Post by: REDACTED on March 21, 2015, 03:52:39 AM

Hello,

I just purchased the secure line VPN on my laptop and my iPhone and I'm having trouble with both. On my phone, when I enter the product key that was given to me when I purchased the licence through the AVAST website, it says that the "device could not restore the subscription successfully. And on my laptop, I open the licence file, which says that it was successfully inserted, but then my AVAST says that my VPN licence has expired please renew. I hit the renew button and nothing happens. All this in the last 30 min of my purchase.

Please help

Title: Re: Subscription code not valid
Post by: jobert on March 21, 2015, 10:37:00 AM

Hi,

The license for desktop and mobile are different, you can not use the same license for both. Is this what you're trying to do?
If that's not the case, please let me know. I'll get in touch in private to get some information from you to solve the problem.

Regards,

Jobert

Title: Re: Subscription code not valid
Post by: Rednose on March 21, 2015, 11:55:58 AM

The problems with the SecureLine licence for the desktop should be fixed is this Beta release https://forum.avast.com/index.php?topic=168189.0

Greetz, Red.