Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 21, 2015, 05:15:29 PM

Title: Query after clean install (Free)
Post by: REDACTED on March 21, 2015, 05:15:29 PM
I did a clean install by using the removal tool first, then reinstalling fresh.

When I log into my account after reinstallation, I got the message "There are no licenses that can be used for your current device."

When I looked at devices, I noticed I had four separate instances of the same laptop??

I could remove the three other devices (or rather multiple instances of the same device) at my.avast.com so there is only now one device, but I still get the same message about no license?

According to the overview I am protected. Can someone explain this license situation to me?
Title: Re: Query after clean install (Free)
Post by: Cast on March 22, 2015, 06:30:06 AM
If you did a clean install you need to register for another free license since it most likely removed all that information when you ran the avast uninstall tool.