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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on March 21, 2015, 05:49:19 PM

Title: Broken display, but I need to uninstall or hardreset phone remote
Post by: REDACTED on March 21, 2015, 05:49:19 PM

My display has broken and I want to make a hard reset to prevent data access from another. The cell is conected on my  wifi. Is a galaxy 2. don´t let me to make a blind hardreset (I am pressing the control buttons without screen ... trying...) but it not reset maybe because the avast security installed. Then
- How can I uninstall avast security remotely, considering that i can´t acess display screen
- How can I can make a HARD RESET using AVAST remotely - web interface, considering that my phone is connected to internet.

Thanks

Title: Re: Broken display, but I need to uninstall or hardreset phone remote
Post by: Eddy on March 21, 2015, 06:01:08 PM

You can't uninstall avast remotely.
If that was possible, every malware/hacker could do it and that beats the purpose of protection.

The solution:
Either have the screen fixed or dump the phone.