Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on March 22, 2015, 12:19:43 AM

Title: Cannot download Grime Fighter at this time
Post by: REDACTED on March 22, 2015, 12:19:43 AM

I get this error message every time I try to download. It recognizes my license but I have no idea why it will not download

Title: Re: Cannot download Grime Fighter at this time
Post by: Eddy on March 22, 2015, 02:15:20 AM

What exact version of avast ?
When exactly do you get this message ?

Title: Re: Cannot download Grime Fighter at this time
Post by: REDACTED on March 22, 2015, 02:19:39 AM

I have the most updated version, checked for an update today. I have Avast Premier. It tells me this when I click on "Clean my PC" it says downloading. After it gets to 95 percent a popup notification says it cannot be downloaded at this time

Title: Re: Cannot download Grime Fighter at this time
Post by: Davidek on March 24, 2015, 07:28:39 PM

Hello Curtis,

Could you please send me your log file?  You can find it by going to Computer, C: drive, Program Data, Avast Software, Avast, Log.  In the log folder you will see GrimeFigther.txt -- that is the log file we need to check this issue.

Thanks,

Davidek

Title: Re: Cannot download Grime Fighter at this time
Post by: REDACTED on March 25, 2015, 02:25:02 AM

When I get into the Avast folder, there is no Log folder. There is a log and a log64 but I cannot open it on my computer.

Title: Re: Cannot download Grime Fighter at this time
Post by: Eddy on March 25, 2015, 11:04:15 AM

Search your drive for GrimeFigther.txt
Make sure you have enabled "show hidden & system files".