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Consumer Products => Avast Cleanup => Topic started by: REDACTED on March 24, 2015, 10:13:25 AM

Title: Avast GrimeFighter problems
Post by: REDACTED on March 24, 2015, 10:13:25 AM

Yesterday I bought Avast Grimfighter. The installation vent fine and The GrimeFighter ran The scan. However, after the scan my computer do not return too Windows, it hangs in the GrimFighter and the only option is too run the scan repeatedly. I can axes the boot menu but am not sure what to do... How can I fix this??

Title: Re: Avast GrimeFighter problems
Post by: REDACTED on March 24, 2015, 03:01:32 PM

is there someone that can help me.....?  Please ...  I need my computer :'(

Title: Re: Avast GrimeFighter problems
Post by: REDACTED on March 25, 2015, 08:36:01 AM

No one that can help...?

Is there someone that Works for Avast here...?

Title: Re: Avast GrimeFighter problems
Post by: Asyn on March 25, 2015, 10:39:36 AM

If you don't get any answer here, submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: Avast GrimeFighter problems
Post by: REDACTED on March 30, 2015, 02:15:11 PM

I too am having trouble with GrimeFighter, although it has worked for me in the past.

It tells me computer has to reboot...but never returns to windows and I have to unplug computer to get back in.

Title: Re: Avast GrimeFighter problems
Post by: Davidek on March 31, 2015, 01:04:22 PM

Hi post12,

There should be some item called Windows that you should select and this will then boot into Windows.

Can you please try and let me know if this works?

Thanks,

Davidek

Title: Re: Avast GrimeFighter problems
Post by: Martin Kudlicka on March 31, 2015, 02:25:14 PM

Quote from: post12 on March 24, 2015, 10:13:25 AM

Yesterday I bought Avast Grimfighter. The installation vent fine and The GrimeFighter ran The scan. However, after the scan my computer do not return too Windows, it hangs in the GrimFighter and the only option is too run the scan repeatedly. I can axes the boot menu but am not sure what to do... How can I fix this??

You should have "Windows Boot Manager" it the boot menu, select this to boot back to Windows. Can I ask what version of Avast do you have? And it might help us to fix this issue if you send to support the output of command (run as administrator)

Code: [Select]

bcdedit /enum FIRMWARE

Title: Re: Avast GrimeFighter problems
Post by: REDACTED on March 31, 2015, 08:49:10 PM

I bought grime fighter and i was not working so i bought a licence,and downloaded the licence and went to hit use licence i got an error message saying can not use this licence on this device. the device is a lop top and the device i bought the licence on who do i fix this problem.

Title: Re: Avast GrimeFighter problems
Post by: Pondus on March 31, 2015, 09:14:26 PM

have you checked FAQ section  https://www.avast.com/en-eu/faq.php?q=grimefighter

FAQ videos  https://www.avast.com/en-eu/faq.php?q=video#searchForm

Title: Re: Avast GrimeFighter problems
Post by: REDACTED on March 31, 2015, 09:24:38 PM

Just did neither of them helped, and when I go to grime fighter and licence it says there is no licence.

Title: Re: Avast GrimeFighter problems
Post by: Pondus on March 31, 2015, 09:28:17 PM

submit support ticket here  https://support.avast.com