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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 25, 2015, 06:11:22 PM

Title: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 25, 2015, 06:11:22 PM
So I installed the latest version of avast from scratch. (Via avastclear) and it seems that it fixed my web shield crashing issue, but now I have a new issue in where the AvastEmergencyUpdate file no longer works, I click on it to auto-create a scheduled task like I did in the previous versions but when I do, the process doesn't activate at all, as seen in my process monitor logs.

I can't create a scheduled task for it either, reinstalled it like 2-3 times now, not sure what's going on. :/ Emergency Update is an important part of receiving updates too, isn't it?

It seems a lot of components aren't working in this new version either, I have the rootkit scan option activated but on startup, it never scans. And there's a much lower memory usage, as if some things in the program are not starting.

In regards to the EmergencyUpdate problem... I can't get it to work at all, running the .exe from the avast folder does nothing, the process monitor shows no exe running in the HDD at all. I've never had this problem before and doing a fresh reinstall doesn't help, tried about 3 times now.

Can someone help? :/ I was hesitant to update as it is, and finally mustered the courage to do it today and have created more problems than I had before.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: essexboy on March 25, 2015, 07:04:48 PM
Avast creates it own task for emergency update, there is no need for you to do anything :)
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 25, 2015, 07:10:49 PM
Avast creates it own task for emergency update, there is no need for you to do anything :)

It didn't though. I checked the Task Manager and there is no sign of Avast! Emergency Update at all. Also... when you check the option "perform a root scan on startup" or something like that, before (on previous version), I was monitoring these scans and it always had a CATROOT scan done on startup. As of this version it does no scan at all. Is this normal?
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 25, 2015, 07:17:28 PM
Avast creates it own task for emergency update, there is no need for you to do anything :)

It didn't though. I checked the Task Manager and there is no sign of Avast! Emergency Update at all. Also... when you check the option "perform a root scan on startup" or something like that, before (on previous version), I was monitoring these scans and it always had a CATROOT scan done on startup. As of this version it does no scan at all. Is this normal?

From my perspective I can only say that in version 2014 there will be an Avast Emergency updater in the task scheduler.

I've personally disabled it because it is my understanding that it is used exclusively for updating the Avast program and since I'm using Avast2014 there is no reason for this.

I would like verification from somebody however that this is correct, that is that this emergency updater is for the sole purpose to update the Avast program?  THANKS!!!
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: Eddy on March 25, 2015, 09:41:20 PM
Since it is a scheduled task, you will not see it in the taskmanager until it actually is running.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: DavidR on March 25, 2015, 10:00:40 PM
Avast creates it own task for emergency update, there is no need for you to do anything :)

It didn't though. I checked the Task Manager and there is no sign of Avast! Emergency Update at all. Also... when you check the option "perform a root scan on startup" or something like that, before (on previous version), I was monitoring these scans and it always had a CATROOT scan done on startup. As of this version it does no scan at all. Is this normal?

As far as I'm aware, the Emergency Update process is only on the Task Manager whilst it is running the check for and update if one is present. After that it closes.

I have only ever seen it if I get Task Manger open very quickly after boot, after a short time it is gone.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 25, 2015, 10:44:05 PM
Yes, of course it would be absolutely correct to say that the executable "Avast Emergency Updater" process and/or application would only be present in the "Task Manager" in the event that it were running, on the other hand it is always present in the "Task Scheduler" (which is where I disabled it, for the reason I've already posted).  It is my understanding it is for the exclusive purpose of updating the Avast program (of which I had requested verification, but I'm pretty certain this must be the case).
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: midnight on March 25, 2015, 10:49:06 PM
Yes, of course it would be absolutely correct to say that the executable "Avast Emergency Updater" process and/or application would only be present in the "Task Manager" in the event that it were running, on the other hand it is always present in the "Task Scheduler" (which is where I disabled it, for the reason I've already posted).  It is my understanding it is for the exclusive purpose of updating the Avast program (of which I had requested verification, but I'm pretty certain this must be the case).

It doesn't update the Avast Program.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: Eddy on March 25, 2015, 10:49:43 PM
From Igor:
Quote
The emergency updater is meant only for (hypothetical) cases when something (a bad program update, a bad virus definition update) breaks avast! in such a way that its unable to update anymore in the usual way. So, instead of releasing some fix on the web and telling the users to download and run it manually (which might be hard for many users) - this would be the way to deliver it automatically. So the "emergency update" is something like "emergency repair if something went really wrong".
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 25, 2015, 10:58:49 PM
Yes, of course it would be absolutely correct to say that the executable "Avast Emergency Updater" process and/or application would only be present in the "Task Manager" in the event that it were running, on the other hand it is always present in the "Task Scheduler" (which is where I disabled it, for the reason I've already posted).  It is my understanding it is for the exclusive purpose of updating the Avast program (of which I had requested verification, but I'm pretty certain this must be the case).

It doesn't update the Avast Program.

It was my understanding that it would, it appears my opinion is corroborated, refer to Eddy's post above in which case under certain circumstances it actually would apparently.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 25, 2015, 11:03:13 PM
I would add that I understand that is not the usual manner in which the Avast program is updated in that the "Avast Emergency Updater" would necessarily update the Avast Program only in certain unique circumstances.  I was unaware that this would also apply to the "virus data base" as well which I find a bit odd considering that the "virus data base" is updated all the time so one would think that it would just be a matter of the next update to the VPS data base is all that would be necessary.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 25, 2015, 11:32:49 PM
Braver, it occurs to me that perhaps the utilization of the "Emergency Updater" was perhaps how the 2208 version was delivered which would possibly explain why those third-party download sites had such small size download files for that version of Avast (as you might recall when referred to them as possibly a bit "dodgy"), otherwise I have no explanation for that oddity.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: midnight on March 26, 2015, 12:16:56 AM
Braver, it occurs to me that perhaps the utilization of the "Emergency Updater" was perhaps how the 2208 version was delivered which would possibly explain why those third-party download sites had such small size download files for that version of Avast (as you might recall when referred to them as possibly a bit "dodgy"), otherwise I have no explanation for that oddity.

The Emergency Updater has never changed my program version.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 26, 2015, 12:31:43 AM
yah i notice the normal AvastEmergencyUpdate task that has been in Task Scheduler forever is no longer there is with up.

Note not talking about it not show up in taskmanager talking about there is no entry for it in task scheduler anymore
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 26, 2015, 12:40:00 AM
I did manage to find the Avast Emergency Update in Task Scheduler. Problem is, it's in the actually Task Library, whilst before it actually used to be in my full list of Scheduled Tasks.

Also... whenever I did a fresh reinstall of any version of the program... usually I would manually open the AvastEmUpdate.exe (as reinstalliing Avast! bugs the task out a lot. Uninstalling doesn't actually remove the task... and then when you reinstall, it removes the task) and it would run in the hard drive activity in my process monitor and that would automatically create a task for it in the list.; But this time, clicking on the process does nothing. It doesn't even seem to run.

Overall, though... the install of 2012 seems to be Ok for now, no web shield crashing, for sure. I know what the EmUpdate does, but it's an integral part of the program, is it not? It's supposed to be the backup process for when VPS updates or anything in general fails to do so.

It says the next time the process will run is later today so I'll see if it creates one later.

Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 26, 2015, 12:52:22 AM
yah i notice the normal AvastEmergencyUpdate task that has been in Task Scheduler forever is no longer there is with up.

Note not talking about it not show up in taskmanager talking about there is no entry for it in task scheduler anymore

Apparently it used to be in the regular list of "Scheduled Tasks" (as it is in my 2014 version) of which you recall as well in your past Avast version(s), but as you're pointing out it "is no longer there" and it would now appear that for Avast2015 it is apparently in the "Task Library" so says Braver on the previous page 1.  So check that out according to Braver as I am not using Avast2015.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 26, 2015, 07:16:01 AM
The scheduled task AvastEmUpdate in my Task Library just activated moments ago and created a task in the main Task Manager. Seems the new version is designed to create one automatically and starting the .exe prematurely doesn't work anymore.

Just wanna put it out there. For those who may want to know how the new process works.

Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 26, 2015, 07:47:01 AM
The scheduled task AvastEmUpdate in my Task Library just activated moments ago and created a task in the main Task Manager. Seems the new version is designed to create one automatically and starting the .exe prematurely doesn't work anymore.

Just wanna put it out there. For those who may want to know how the new process works.

OK, that's interesting and I guess we don't really know what Avast just did (what update if any).  I'm assuming that older versions do not get updated as the version remains static once Avast moves on to the next major version (as my version remains 2014.0.9.2021 for example).

So, is Avast updating the Virus Definitions?

So of course this changes all the time but as of this time I have the following (see attached), so is your Virus definitions different (could be by the time you look).  One point however, it would seem that my Virus definitions are pretty darn current as the date of 3/25/15 11:42:39 (most recent 2nd attachment) which is pretty close the exact same time I started this post.  And as I've posted before I have the AvastEmUpdate.exe disable in the Task Scheduler.  Sure would be nice to know what exactly Avast is doing regarding these "emergency updates".

Addendum: the posting date/time never matches my current local time btw.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 26, 2015, 09:05:27 AM
The scheduled task AvastEmUpdate in my Task Library just activated moments ago and created a task in the main Task Manager. Seems the new version is designed to create one automatically and starting the .exe prematurely doesn't work anymore.

Just wanna put it out there. For those who may want to know how the new process works.

OK, that's interesting and I guess we don't really know what Avast just did (what update if any).  I'm assuming that older versions do not get updated as the version remains static once Avast moves on to the next major version (as my version remains 2014.0.9.2021 for example).

So, is Avast updating the Virus Definitions?

So of course this changes all the time but as of this time I have the following (see attached), so is your Virus definitions different (could be by the time you look).  One point however, it would seem that my Virus definitions are pretty darn current as the date of 3/25/15 11:42:39 (most recent 2nd attachment) which is pretty close the exact same time I started this post.  And as I've posted before I have the AvastEmUpdate.exe disable in the Task Scheduler.  Sure would be nice to know what exactly Avast is doing regarding these "emergency updates".

Addendum: the posting date/time never matches my current local time btw.

The Emergency Update is basically just a backup I think for the virus/program updates or definitions. If it were to fail, I think the Emergency Update would download it instead, or something like that.

I also think that it allows Avast! to download updates immediately that Avast! staff may deem to be "critical"... it's just that yeah, in previous versions of Avast! (2015.10.0.2208 and versions in 2014) automatically create a task for the AvastEmUpdate but it seems in this version that the process isn't automatically created but you have to wait until the first task process in the library to activate before it self-creates itself.

Also... your and my virus definition update times will be the same, as the definitions/streams are generally released at the same time for everyone. But in general, it would also depend on when you get Avast! to search for updates... I personally have it look for them every 120 minutes.

That's my take on it.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: lakrsrool on March 26, 2015, 09:46:47 AM
I could be wrong here, but Avast had upgraded my Avast program last year from and older version I had at the time even though I've always had Avast Program Updates set to "manual" as I prefer to be the one to decide when I might be interested in upgrading to the next version as I like to check it out before hand.  The explanations I got on this board was that perhaps Avast was no longer able to support my version at that time hence the "forced" upgrade of the Avast Program.  That may be, but I still contend that Avast should notify the user if this is the situation instead of taking the prerogative upon themselves to push the update of the Avast program in opposition to the setting I had for updates.

It has occurred to me that perhaps this "emergency update" is what Avast used as the method to to push the upgrade of my program version in conflict with my update setting of "manual" only for Program Updates.

So based on my suspicions in this regard I have "disabled" the module in the "Task Scheduler".  I'm at a bit of a quandary as to whether this is a good idea or not, but I certainly do not want Avast updating my Program version of Avast on my personal property without my permission.  My quandary on this revolves around the concern I have if in fact Virus Definition updates might be compromised as a result of setting the emergency update module to "disable" in the "Task Scheduler", which is why I'd like to know more about what it's used for and what risk there may possibly be by disabling it.  As I said before it would seem to me that Virus Definitions get regularly updated all the time so I can't see why the "emergency updater" would need to be used for this. I understand the idea of problems occurring with updates that would require the "emergency updater" to be used, but I would still think this would mos likely really only apply to Program Updates as opposed to Virus Definition updates and if this is the case then I don't have to be concerned.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: REDACTED on March 26, 2015, 06:46:13 PM
I could be wrong here, but Avast had upgraded my Avast program last year from and older version I had at the time even though I've always had Avast Program Updates set to "manual" as I prefer to be the one to decide when I might be interested in upgrading to the next version as I like to check it out before hand.  The explanations I got on this board was that perhaps Avast was no longer able to support my version at that time hence the "forced" upgrade of the Avast Program.  That may be, but I still contend that Avast should notify the user if this is the situation instead of taking the prerogative upon themselves to push the update of the Avast program in opposition to the setting I had for updates.

It has occurred to me that perhaps this "emergency update" is what Avast used as the method to to push the upgrade of my program version in conflict with my update setting of "manual" only for Program Updates.

So based on my suspicions in this regard I have "disabled" the module in the "Task Scheduler".  I'm at a bit of a quandary as to whether this is a good idea or not, but I certainly do not want Avast updating my Program version of Avast on my personal property without my permission.  My quandary on this revolves around the concern I have if in fact Virus Definition updates might be compromised as a result of setting the emergency update module to "disable" in the "Task Scheduler", which is why I'd like to know more about what it's used for and what risk there may possibly be by disabling it.  As I said before it would seem to me that Virus Definitions get regularly updated all the time so I can't see why the "emergency updater" would need to be used for this. I understand the idea of problems occurring with updates that would require the "emergency updater" to be used, but I would still think this would mos likely really only apply to Program Updates as opposed to Virus Definition updates and if this is the case then I don't have to be concerned.

It's up to you as to whether you think it's necessary or not. I can tell you for a certainty though that the AvastEmUpdate has NEVER updated my program... from experience. I think it's just used for definitions or important "hidden" updates. I think that sometimes, avast! staff release updates that aren't seen by the user such as program stability stuff and whatnot. I could be completely wrong here.

I, myself... would not really disable it... as I feel it's something that would keep my program and security stable. I mean, as long as your virus definitions update never fails or such, then I guess you'd be fine... but I guess the process is there, just in case the worst happens. :)
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: Rednose on March 27, 2015, 09:48:10 AM
Well, it works as this one is waiting untill I reboot :)

Greetz, Red.
Title: Re: Updated to latest version of Avast!, AvastEmergencyUpdate no longer works.
Post by: midnight on March 27, 2015, 12:06:36 PM
Well, it works as this one is waiting untill I reboot :)

Greetz, Red.

Same here and I just rebooted.