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Consumer Products => Avast Cleanup => Topic started by: REDACTED on April 01, 2015, 07:26:35 PM

Title: About grimefighter
Post by: REDACTED on April 01, 2015, 07:26:35 PM

Hello, i do a grimefighter test yesterday and everythings was okay when i c'lick on back to windows. My windows won open i have a blackscreen. When i start my laptop i can see the Acer...blablabla and after blackscreen.... Please help me my laptop is like brand new and i need it for my dj job !

Title: Re: About grimefighter
Post by: Davidek on April 02, 2015, 12:46:11 PM

Hello dj,

Sorry about this issue.  Please open a support ticket and attach your log file.  You can find that by going to C: Windows, Jumpshot.com and then attach the GrimeFighter.txt document

Best regards,

Davidek

Title: Re: About grimefighter
Post by: Eddy on April 02, 2015, 12:57:10 PM

If you can't boot normally, try safe mode.
If that also failes, create a bootable cd/usb
For CD : http://oldtimer.geekstogo.com/OTLPENet.exe
For USB : https://rufus.akeo.ie/

Title: Re: About grimefighter
Post by: REDACTED on April 03, 2015, 11:10:14 PM

Quote from: Davidek on April 02, 2015, 12:46:11 PM

Hello dj,

Sorry about this issue.  Please open a support ticket and attach your log file.  You can find that by going to C: Windows, Jumpshot.com and then attach the GrimeFighter.txt document

Best regards,

Davidek

Hi Davidek,

do you mean the GrimeFighter.log document? I've got same problems with 2 versions of GrimeFighter (one for Win 7 Pro SP1 and another one for Win XP SP2) and despite of sending tickets for both of them, I became no answer, moreover: one of the tickets is newly disappeared from my list of tickets without any reaction of Avast support! Shame on you, Avast >:(
Chris

Title: Re: About grimefighter
Post by: Martin Kudlicka on April 04, 2015, 04:47:33 PM

When you start your laptop repeatedly press F12 (or F2 or other key, depends on BIOS vendor), boot menu should appear, select Windows there, you should boot to Windows.
If you see GrimeFighter in boot menu which position is it on? And do you have EFI enabled?