Avast WEBforum

Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: ksshadowfax99 on April 03, 2015, 01:46:17 AM

Title: Server Error
Post by: ksshadowfax99 on April 03, 2015, 01:46:17 AM

I get this error every time I try to update anything.  I recently bought an upgrade and can't even use that because of these errors.  Avast says everything's ok, but to me it looks like I haven't received any definitions since August 2014.  Please help me to fix this.  I don't even like thinking that I'm not covered.

Title: Re: Server Error
Post by: Asyn on April 03, 2015, 06:34:48 AM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Server Error
Post by: ksshadowfax99 on April 06, 2015, 05:13:37 AM

Well right now its Avast Free, but I had bought the upgrade to Pro.  It won't even download the new Pro version either.
Current version it says:  ffffff-ff but it also says everything's good.
OS:  64 Bit
The only other security that is used is the windows defender.
I had this pc built for me and it came with Avast.  I have had Kaspersky in the past though.

I like Avast because it doesn't interfere with my gaming.

Thanks for responding :)

Title: Re: Server Error
Post by: Eddy on April 06, 2015, 05:37:04 AM

This forum is for avast SERVER products, not for home products.
You can find the correct forum to post your issue in here:
https://forum.avast.com/index.php?board=2.0

Title: Re: Server Error
Post by: Asyn on April 06, 2015, 05:37:29 AM

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11

Then:
1. Download Avast Pro Antivirus: https://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Server Error
Post by: ksshadowfax99 on April 06, 2015, 05:49:58 AM

My apologies for being in the wrong place, but thank you for the answer.  I will try that right away :)

Title: Re: Server Error
Post by: Asyn on April 06, 2015, 06:01:41 AM

OK, report back.

Title: Re: Server Error
Post by: ksshadowfax99 on April 06, 2015, 07:08:56 AM

Thank you!! It worked perfectly :)  I really appreciate your help.  Danke ;)

Title: Re: Server Error
Post by: Asyn on April 06, 2015, 07:13:38 AM

You're welcome. :)