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Consumer Products => Avast Mac Security => Topic started by: PaulWolf on April 04, 2015, 06:02:47 PM

Title: How to uninstall SecureLine VPN?
Post by: PaulWolf on April 04, 2015, 06:02:47 PM
i don't want it to run, and don't want it on my taskbar...

Title: Re: mac how to uninstall secure line VPN on a Mac?
Post by: Asyn on April 04, 2015, 06:38:24 PM
There's no SecureLine for OS X, afaik.
If you mean SL for iOS, see: https://forum.avast.com/index.php?board=57.0
Title: Re: mac how to uninstall secure line VPN on a Mac?
Post by: Hawkie on April 04, 2015, 08:21:50 PM
It came with the latest beta version. I think there's an uninstaller in the application package.
Title: Re: mac how to uninstall secure line VPN on a Mac?
Post by: Asyn on April 04, 2015, 08:47:07 PM
It came with the latest beta version.
Interesting, thanks. Wonder why the devs didn't share that info with us. ::)
Title: Re: mac how to uninstall secure line VPN on a Mac?
Post by: joelw135 on April 05, 2015, 06:41:23 PM
It came with the latest beta version. I think there's an uninstaller in the application package.

I figured it out, but it takes quick reactions. First went to Library/ Launch Agents then removed the file for the VPN next reboot and launch file manager and drag the VPN to the trash real fast before it loads and then remove the trash. Hasn't shown up in activity monitor since. I am not sure what else it effects but so far no problems.
Title: Re: mac how to uninstall secure line VPN on a Mac?
Post by: specimen9999 on April 05, 2015, 07:24:06 PM
This is news to me, I'm running the latest version of Avast for Mac and I have no traces of this Secure Line thing on my this system.
Does it only install if it's a fresh install of Avast?
Title: Re: mac how to uninstall secure line VPN on a Mac?
Post by: krahulik on April 07, 2015, 12:27:12 PM
Hello,
  Avast SecureLine is at this moment installed in a beta channel, to all users it will be released approximatelly in two weaks.

In order to uninstall the SecureLine, open its window using the menubar icon and click "Uninstall" in File menu.

Martin
Title: Re: How to uninstall SecureLine VPN?
Post by: dr.steve.metz on June 11, 2015, 11:59:32 AM
Can you give us a hint on how to access the menu to uninstall it?  I've been using PCs since 1984 and I can't figure it out.
Title: Re: How to uninstall SecureLine VPN?
Post by: freiheitner on June 18, 2015, 05:17:35 AM
I used an app uninstaller (AppZapper, but there are others) to wipe both SecureLine and Avast anti-virus for Mac off my machine.
Title: Re: How to uninstall SecureLine VPN?
Post by: krahulik on June 18, 2015, 10:16:28 PM
Hi,
  if you would like to uninstall the SecureLine application, you can just launch it (i.e using Finder) and use File->Uninstall menu.

Best Regards,
  Martin
Title: Re: How to uninstall SecureLine VPN?
Post by: james.pageau on June 20, 2015, 01:31:22 AM
I am actually pretty annoyed that avast installed an application without asking. I expect you to prevent rogue programs and viruses from installing and not add more to the pile. This is the second time your software has added something that I had to go out of my way to remove.  A VPN application is not an upgrade.... it is a completely unrelated piece of software that I did not ask for and it makes me second guess using your product entirely.
Title: Re: How to uninstall SecureLine VPN?
Post by: laurentbrackeleire on June 20, 2015, 02:28:45 PM
I completely agree with James on this one.. How is a VPN in any possible way related to what is essentially antivirus software? Im mean, I can't see it, can you explain it to me perhaps?
You'll notice I'm quite annoyed with this..  :) It's just that I absolutely loathe software randomly installing other software that I did not ask for and thus do not need...

Anyway I got rid of it by moving it to trash.. Hope it's a permanent fix.
Title: Re: How to uninstall SecureLine VPN?
Post by: registerstuff777 on June 21, 2015, 09:16:22 PM
I cannot for the life of me understand the thought process with this. Avast managers sit down and say "hey guys and gals, we need to monetise our free service. Shall we just install some new software without warning and then ask for some money?" ...it really is beyond moronic. If YOU'D ASKED US if we wanted a VPN service installed then at least we'd have had a choice, but no, you decided to be dumb in the interests of your bank account. I've been using Avast for donkeys years and have recommended and installed it on so, so many friends and families pc's (instead of AVG), but it's hard to trust you after this stupid stunt. It's like the Amazon Prime 30 day trial thing, where they hope users forget to cancel the trial...except that they were at least asked in the first place. Very, very, very disappointing, not to say annoying too. 1 out of 10. Must try harder.
Title: Re: How to uninstall SecureLine VPN?
Post by: tumic on June 22, 2015, 03:03:51 AM
Avast managers sit down and say "hey guys and gals, we need to monetise our free service. Shall we just install some new software without warning and then ask for some money?"

Yes, this is exactly how it works. Its called the "freemium" business model and is used by Avast for years. What's new is, that its becoming a little bit more aggressive...

If YOU'D ASKED US if we wanted a VPN service installed then at least we'd have had a choice, but no, you decided to be dumb in the interests of your bank account.

You still have the choice. You can choose not to use SecureLine and uninstall it. We (the developers) also don't love this new behavior and would prefer the "traditional" method of installing based on user selection (rather than un-installing based on user selection), but the managers belive that this method will bring in more users (= more money), so it was done this way. And yes, it's as you write - the interests of our bank account come first. This is however nothing one should wonder about as making money IS the purpose of a company.
Title: Re: How to uninstall SecureLine VPN?
Post by: somehacker on June 22, 2015, 01:21:54 PM
You still have the choice. You can choose not to use SecureLine and uninstall it. We (the developers) also don't love this new behavior and would prefer the "traditional" method of installing based on user selection (rather than un-installing based on user selection), but the managers belive that this method will bring in more users (= more money), so it was done this way. And yes, it's as you write - the interests of our bank account come first. This is however nothing one should wonder about as making money IS the purpose of a company.

You should probably start looking for a new job. If your management is pushing for behavior like this your company won't be around for long. Security products are sold based on trust and your management is using your reputation to scrub toilets.
Title: Re: How to uninstall SecureLine VPN?
Post by: registerstuff777 on June 22, 2015, 04:05:04 PM
Tumic,

I appreciate your honesty and I do understand the concept of freemium and Avast are certainly not the only company to use this model. I can also sympathise with companies needing to make money...otherwise they go bust! ...but as you've candidly said yourself, this isn't the way to go about it and almost 5000 views on this post already (presumably the tip of an irritated iceberg) would indicate that Avast have dropped the ball with this one. Let's hope your management team read these posts and realise that they got it wrong this time. AV companies more than almost any other need to be trusted implicitly and this "verging on the disingenuous" scam to hoodwink users certainly doesn't help to engender the trust Avast need to make fairly earned upsell money.

I'm sure you're having great fun dealing with the aftermath of another managers "great idea" ;-) ...sorry for your pain.

Patrick
Title: Re: How to uninstall SecureLine VPN?
Post by: VTSV on June 23, 2015, 03:08:19 PM
Just thought I'd register to let you know that I'm uninstalling Avast after SecureLine popped up at me this morning.  I was mad but willing to live with it sitting in the background, but now that it's in my face, I'm done.
Title: Re: How to uninstall SecureLine VPN?
Post by: rscottj on June 24, 2015, 08:05:04 PM
I'm not so much interested in bashing avast! as I like the antivirus product. I just in no way want the vpn product.

I tried a trial of the vpn product on my pc about a year ago, network access became very problematic and degraded, and it was h@ll trying to get it uninstalled from my PC. And, I am a technically savvy user. In the end, I had to completely deinstall all of everything avast!, and then reinstall just the virus checker.

That was a year ago, and now I am trying out a Mac again after 15 years. Cool machine, but while installing avast! the vpn addition crept on.

I can find no way of specifically uninstalling it. When it does come up, all I get is a message dialog that says: "Remote Service Error", and then "Installation could not be registered with the remote service, please try it again later."

I don't want to try it again later, I wangt to deinstall it. I do not get any menu option in Finder or otherwise that allows me to uninstall.

Thx for helping.
Title: Re: How to uninstall SecureLine VPN?
Post by: tumic on June 24, 2015, 10:42:01 PM
I don't want to try it again later, I wangt to deinstall it. I do not get any menu option in Finder or otherwise that allows me to uninstall.

The option is in the SecureLine menu, not in Finder menu. Just open SecureLine and in the "File" menu choose "Uninstall SecureLine".
That's all.
Title: Re: How to uninstall SecureLine VPN?
Post by: BillJorth on June 25, 2015, 02:41:24 AM
 >:(
Pass the word to the management that users are going to quit Avast in droves if this behavior doesn't stop. I was a very happy user for years but with this SecureLine in iOS having so many problems and now it installs without notification in MacOS, I am jut about ready to delete everywhere.
Title: Re: How to uninstall SecureLine VPN?
Post by: jumpinjack on June 27, 2015, 04:34:00 PM
I'm completely new to Avast. Thanks to Avast team for this free product.

At the end of the installation on my Mac, I see Google Chrome and SecureLine VPN both installed as well.

I don't trust Chrome, I don't want it. I've already a VPN solution and I don't want SecureLine VPN.

Why is there no option to disable those software during the installation ?

Thanks
Title: Re: How to uninstall SecureLine VPN?
Post by: tumic on June 29, 2015, 10:52:59 AM
Why is there no option to disable those software during the installation ?

There is such an option. You can select the installed components during installation like in any
other PKG (we use the standard Apple installer).
Title: Re: How to uninstall SecureLine VPN?
Post by: henriquesfl on July 01, 2015, 11:33:42 PM
I just uninstall and restart the system but I can't connect to Internet via wi-fi. The router it's ok , just check with other devices. With the Mac via wifi I can't connect. How to solve this ? Already instal again the avast and uninstall again but the problem still there. Need yr help on this, please.
Title: Re: How to uninstall SecureLine VPN?
Post by: ms_usmani on July 03, 2015, 03:41:47 PM
This is COMPLETE BS! How can Avast betray my trust and install a program or addon WITHOUT my knowledge or consent?

I have recommended and installed Avast on over 100 devices and I will now remove it from every SINGLE one of them. If you betray my trust and shove something down my throat, I will stop using you and I already have.
 
Bye Avast! Good Riddance!
Title: Re: How to uninstall SecureLine VPN?
Post by: specimen9999 on July 03, 2015, 04:24:23 PM
This is COMPLETE BS! How can Avast betray my trust and install a program or addon WITHOUT my knowledge or consent?

I have recommended and installed Avast on over 100 devices and I will now remove it from every SINGLE one of them. If you betray my trust and shove something down my throat, I will stop using you and I already have.
 
Bye Avast! Good Riddance!

Really?
Avast for Mac has been, for months, installing a browser extension (that is not needed for webshield to work) that is active by default and even gathers statistics about your traffic and people seem to be fine with it, however, if it's an app that only does anything if you actually launch it and activate it then it's a 'betrayal of your trust'?
Title: Re: How to uninstall SecureLine VPN?
Post by: tiosancho on July 24, 2015, 03:17:49 AM
Avast for Mac has been, for months, installing a browser extension

What extension is that?  I don't see any listed on my computer.
Title: Re: How to uninstall SecureLine VPN?
Post by: specimen9999 on July 24, 2015, 04:21:02 AM
Avast for Mac has been, for months, installing a browser extension

What extension is that?  I don't see any listed on my computer.

Avast Online Security
I don't know if they still bundle it, I used to have to disable it before starting any browser after installing a new version of Avast.

The Chrome version:
https://chrome.google.com/webstore/detail/avast-online-security/gomekmidlodglbbmalcneegieacbdmki
Title: Re: How to uninstall SecureLine VPN?
Post by: gnj on August 10, 2015, 09:37:48 PM
----------[but the managers belive that this method will bring in more users (= more money), so it was done this way. And yes, it's as you write - the interests of our bank account come first. This is however nothing one should wonder about as making money IS the purpose of a company.

Making money? FAIL!!

 I tried it, liked it, and purchased
Activation failed -- repeatedly over time.
Called tech support FAIL!!!  He told me: 1 An AV program must be interfering. 2. It won't run on a Mac  3. Will not escalate on the phone --go to Avast website.

Contacted my payment service for dispute resolution.  Dispute resolution immediately declined by vender (What? No "oopsie, let's fix this"?) -- FAIL!! 
Payment service escalated from resolution to claim mode.
     
Title: Re: How to uninstall SecureLine VPN?
Post by: HCDT on July 04, 2016, 05:32:16 AM
Avast is done. No more paying for lack of service and automated crap installed. I've had massive advertising the junk crap of private browsing, and after repeated "no thanks," then I get this bs. Bye Avast.