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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: ZombieZoom on April 06, 2015, 04:45:49 AM

Title: SecureLine VPN license won't insert!
Post by: ZombieZoom on April 06, 2015, 04:45:49 AM

I have the latest Avast Internet Security build number 2015.10.2.2215 and the Secure Line VPN bug is still there! I tried inserting the license numerous times to no avail! Any suggestions?

Title: Re: SecureLine VPN license won't insert!
Post by: Davidek on April 07, 2015, 10:47:59 AM

Hi,

Please open a support ticket and include your log file.  It can be found by going to C: Program Data, Avast Software, Avast, Log, and then find the secureline.txt file.

Apologies for this inconvenience.

Regards,

Davidek

Title: Re: SecureLine VPN license won't insert!
Post by: REDACTED on April 09, 2015, 09:27:13 PM

I have the same problem. Can't find C: Program Data, Avast Software, Avast, Log. No log folder.

Title: Re: SecureLine VPN license won't insert!
Post by: Eddy on April 09, 2015, 10:09:31 PM

The location of the log files depends on the OS you are using.
You also may need to enable "show hidden/system files and folders" in order to see them.

Title: Re: SecureLine VPN license won't insert!
Post by: ZombieZoom on April 12, 2015, 11:56:11 AM

Thank you for the reply! But I have contacted one of the employees and it turned out that the license was missing some data. I was given the a new license and it worked :D

Title: Re: SecureLine VPN license won't insert!
Post by: REDACTED on April 18, 2015, 06:15:43 PM

well I contacted by phone to explain the same problem and it never resolved.. no more communication and a license that's dud .. still billed for a monthly expiring in may.. .. check your logs to prove I never connected