Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 07, 2015, 06:51:53 AM

Title: Avast - Payment Authorization Failed
Post by: REDACTED on April 07, 2015, 06:51:53 AM

I have attempted to purchase your software over the last several weeks to no avail. Do you know if there currently an issue with the payment system? I have tried a credit card and Paypal and neither service has accepted the payment.

Do you have any other alternatives than those two options to get a license?

Thanks.

Title: Re: Avast - Payment Authorization Failed
Post by: DavidR on April 07, 2015, 11:58:21 AM

I have reported this, hopefully it will get attention soon.

Title: Re: Avast - Payment Authorization Failed
Post by: moroni on April 07, 2015, 03:46:25 PM

Quote from: p51jd on April 07, 2015, 06:51:53 AM

I have attempted to purchase your software over the last several weeks to no avail. Do you know if there currently an issue with the payment system? I have tried a credit card and Paypal and neither service has accepted the payment.

Do you have any other alternatives than those two options to get a license?

Thanks.

Hi p51jd,

I noted that all the recent attempts made by you were using Paypal. Could you please try once more, using a credit card?
If you get the same problem, please open a support ticket to our Sales Support https://support.avast.com/Tickets/Submit/

Cheers!

Title: Re: Avast - Payment Authorization Failed
Post by: REDACTED on April 08, 2015, 05:35:12 AM

Unfortunately, using a credit card did not fix my issue.

I will submit a ticket in regards to the purchase.