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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on April 08, 2015, 06:08:35 PM

Title: Secureline timing out on lots of websites
Post by: REDACTED on April 08, 2015, 06:08:35 PM

I've been using Secureline for a while without problems. After moving house, however, Secureline is not loading the majority of websites - typically I receive a message that the connection has timed out. This is not a uniform problem - there are still a few that work fine. Is there a reason why certain websites won't load or anything I can try to do to fix this?

Title: Re: Secureline timing out on lots of websites
Post by: Davidek on April 13, 2015, 03:05:42 PM

Hi czajkowa,

We haven't heard of SecureLine timing out on certain sites before.  Do you have a good internet connection in the new location or any firewall provided by your ISP that might be slowing down your connection?

Could you share some of the sites?  Also, please send your log file.  It can be found by going to C:  Program Data, Avast Software, Avast, Log.  It is the secureline.txt file.

Best regards,

Davidek

Title: Re: Secureline timing out on lots of websites
Post by: REDACTED on April 16, 2015, 10:12:14 PM

I have the same problem, especially with steam. I can log on, and download updates, but i can`t access the steam store or logon Robocraft from freejam.

Title: Re: Secureline timing out on lots of websites
Post by: REDACTED on May 03, 2015, 03:27:51 PM

Quote from: Davidek on April 13, 2015, 03:05:42 PM

Hi czajkowa,

We haven't heard of SecureLine timing out on certain sites before.  Do you have a good internet connection in the new location or any firewall provided by your ISP that might be slowing down your connection?

Could you share some of the sites?  Also, please send your log file.  It can be found by going to C:  Program Data, Avast Software, Avast, Log.  It is the secureline.txt file.

Best regards,

Davidek

Hi Davidek,

Thanks for your response. Essentially, the only websites I've found that will work when I've connected to Avast Secureline are Gmail and Facebook. Everything else times out (after a fairly short wait, I should add).

Regarding the logfile - if I go to' Program Data', 'Avast Software', 'Avast', I have no Log file within that (only two files: log.dll and log64.dll), nor a secureline.txt file in that general 'Avast' file. Apologies if this is something obvious that I am missing!

My new location has excellent service and as far as I know there's no firewall provided by my ISP which could be causing this problem.