Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: ricks2 on April 09, 2015, 08:56:01 AM

Title: renewal of account
Post by: ricks2 on April 09, 2015, 08:56:01 AM

g'day moderator
i have a renewal due on about the 2nd of next month its an automatic deduction but i have had to change my credit card so the info here in avast accounting will be invalid i want to change the details so that i do NOT have my avast lost please get accounts to contact me so i can give them the new number
thanks richard

Title: Re: renewal of account
Post by: Asyn on April 09, 2015, 10:10:59 AM

Best you submit a ticket: https://support.avast.com/Tickets/Submit

Title: Re: renewal of account
Post by: ricks2 on April 09, 2015, 11:04:47 AM

i have tried the ticket thing 3 times and i can not make heads or tails of how it works don't they have a phone number for accounts or as bloody direct link for people to use

Title: Re: renewal of account
Post by: Asyn on April 09, 2015, 11:23:13 AM

Hope the video helps: https://www.avast.com/faq.php?article=AVKB109#artTitle

Title: Re: renewal of account
Post by: 1234ava on April 09, 2015, 02:15:22 PM

@ricks2
Perhaps it would be simpler if you revoke automatic renewal, then you renew manually with your new credit card?

BTW, I found out you can use Paypal too, which has no expiration date.