Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 19, 2015, 08:50:03 AM

Title: Cannot Uninstall Avast Free
Post by: REDACTED on April 19, 2015, 08:50:03 AM

I have tried to uninstall your product firstly through the normal Windows 7/Control Panel/Programs & Features/Uninstall and nothing happened. I then tried to use you Uninstall executable but it will not Run either in normal Windows Mode or in Safe Mode and either "As Administrator" or any other way.

Do you have any other suggestions for me to try.

This is getting frustrating  >:( >:( >:(

Peter

Title: Re: Cannot Uninstall Avast Free
Post by: Pondus on April 19, 2015, 09:02:30 AM

Uninstall Utility  https://www.avast.com/en-eu/uninstall-utility

Title: Re: Cannot Uninstall Avast Free
Post by: REDACTED on April 20, 2015, 12:08:29 AM

You clearly did not read my message!!

I have already tried that as you can see in both Normal and Safe mode and it does not work.

What is even worse is that I cannot stop the Service in Task Manager/Processes as I am "NOT PERMITTED" even though I am the Administrator I cannot change the settings in Computer/Manage/Services as  again I am NOT PERMITTED.

Do you actually have any other suggestions or is that it?

Title: Re: Cannot Uninstall Avast Free
Post by: Pondus on April 20, 2015, 12:25:11 AM

see instructioins here  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan tool ... run as instructed and attach the two diagnostic logs in next reply here

Essexboy will be online tomorrow and assist you

Title: Re: Cannot Uninstall Avast Free
Post by: Eddy on April 20, 2015, 12:26:53 AM

Boot in safe mode and remove avast manually.
- Remove all folders/files.
- Cleanup the registry.