Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 19, 2015, 04:17:57 PM

Title: False positive on our Steam game update
Post by: REDACTED on April 19, 2015, 04:17:57 PM

We've pushed an update to our Steam game today, and due to the Steam DRM some users are getting a false positive on Avast:

http://steamcommunity.com/app/227780/discussions/1/618459405719341375/

This seems to be somewhat common for Steam games due to the DRM. One of our developers also gets a warning from Avast on the DRM'd executable, but the non-DRM'd executable doesn't show such warning.

I've reported our specific executable to the Avast contact form as a false positive, and I'm not sure what else I can do to solve this.

Thanks for any help.

Title: Re: False positive on our Steam game update
Post by: Pondus on April 19, 2015, 04:23:00 PM

Quote

I've reported our specific executable to the Avast contact form as a false positive, and I'm not sure what else I can do to solve this.

then it is wait and see   ;)

have you checked file at www.virustotal.com   if scanned before click rescan for a fresh result
you may post link to scan result here


Next time, post FP issues in viruses and worms forum section

Title: Re: False positive on our Steam game update
Post by: REDACTED on April 19, 2015, 04:26:35 PM

Cool, I'll wait out for a response.

Funny enough, Avast on Virustotal does not trigger anything, but some other AV's that I've never heard about get triggered on the DRM'd exe: https://www.virustotal.com/en/file/05a0f5f6c6bac456a789503574494152a4bb6ed440f6c40f5d6972e207e3e05c/analysis/1429449533/

The non-DRM'd exe is completely clean, however: https://www.virustotal.com/en/file/3a32f065112e7374d2a6e4438ae45b3f7184f13aeb03946ca446689231b2375c/analysis/1429449437/


And sorry, wasn't sure where to post this. Move it if you wish :)

Title: Re: False positive on our Steam game update
Post by: Sirmer on April 19, 2015, 08:18:51 PM

Hello,

this application was added in our cleanset immediately after the email.

Regards,

Jan

Title: Re: False positive on our Steam game update
Post by: REDACTED on April 20, 2015, 01:57:58 AM

Thank you for the quick help!