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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 19, 2015, 08:52:10 PM

Title: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 19, 2015, 08:52:10 PM
I had Avast Free AntiVirus on my PC - I uninstalled it. Sandbox is still active - I dont want it. Ive tried avastclear.exe - no change, Ive deleted every reference to AVAST in my registry - no change.

I want Sandbox GONE - the same way Avast is NO LONGER on my Win 7 PC. Appreciate any help here.
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: Pondus on April 19, 2015, 09:09:08 PM
see instructioins here  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan tool ... run as instructed and attach the two diagnostic logs in next reply here




Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 19, 2015, 09:18:33 PM
Thx in advance - log attached.
Attachments and other options (https://forum.avast.com/index.php?action=post;topic=169790.0;last_msg=1206214#)[/size][/font]
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: Pondus on April 19, 2015, 09:24:23 PM
essexboy is notified and will take a look when back online....

Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 19, 2015, 10:13:10 PM
CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
2015-04-19 13:54 - 2015-04-19 13:54 - 00000000 ____D () C:\ProgramData\AVAST Software
2015-04-19 13:22 - 2015-04-19 13:54 - 00000000 ____D () C:\Program Files\AVAST Software
2015-04-19 13:04 - 2015-04-19 13:10 - 00004182 _____ () C:\Windows\System32\Tasks\avast! Emergency Update
2015-04-19 13:04 - 2015-04-19 13:05 - 00000000 ____D () C:\Windows\SysWOW64\vbox
2015-04-19 13:04 - 2015-04-19 13:05 - 00000000 ____D () C:\Windows\system32\vbox
Task: {0CADA7D9-4576-49F9-9EFA-8AE7E145E9C6} - System32\Tasks\Binkiland tido => C:\ProgramData\{16E7FE24-4665-2FA2-F7E3-5F2027618CAE}\1.9.1.1\f <==== ATTENTION
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 02:08:31 AM
Thank you for your service !!

jonB
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 03:37:05 PM
Is all well now ?
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 04:00:39 PM
No. When I cam to my PC this morning - (it was on all night)....the red box was gone !!!  BUT...when I restarted my PC - it came back and is here with me now.

Next steps? Thx..jonB
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 04:03:42 PM
Could you screenshot where you are seeing it
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 04:08:39 PM
See attached. If you want to chat about this or "take over" my PC with a remote tool that is fine. Thx
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 04:11:02 PM
When you had Avast did you set your browser to always run in sandbox
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: Rednose on April 20, 2015, 04:25:56 PM
Strange thing is that the red border seems to be around the desktop, instead of the browser screen.

Greetz, Red.
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 05:46:20 PM
The only Avast I ever installed was the FREE anti-virus version which I believe does NOT come with Sandbox (although somehow I "have it"). Regardless - I did not make any settings about Sandbox.

Background - last Friday - something "happened" on my PC...screens not right etc - but NO Sandbox. I did have Sandbox issues some time ago - I either fixed it or it went dormant. I did a full image (C:\) backup to Wednesday. Even after the backup - things still not right with my PC - but NO Sandbox. At somepoint...I noticed that McAfee Live Internet was consuming my CPU. I got rid of it (never liked it anyway). Install Avast. After install - several times...I re-did Wednesday full image restore - which oif course did NOT have Avast.

Current state - my PC is back to "normal" with the exception of red box. So you know...whenever I try to MOVE a window with a drag and drop...its border turns red and when "drop" is completed, the window goes full screen.

Appreciate your continued expertise in this. Thx...JonB
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 06:39:32 PM
•Go to Control Panel.
•Click on Ease of Access link or Ease of Access Center icon.
•Select Change how your mouse works or Make the mouse easier to use option.
•Tick the check box for Prevent Windows from being automatically arranged when moved to the edge of the screen with the mouse under “Make it easier to manage windows” section.
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 06:51:16 PM
The box was already checked. I unchecked, then checked again...screen shot below.
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 07:20:22 PM
It is just that I can see no sign of sandbox in your logs

Could you run FRST again please and set it for 90 days
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 07:47:37 PM
OK - chg'd to 90. Also ran aswmbr.exe - logs attached.

Let me know what else you need. Thx JonB
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 08:19:56 PM
No sign of sandbox at all, AswMBR would also have highlighted it if present

So I am at a loss as to what is happening
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: REDACTED on April 20, 2015, 10:51:40 PM
Guys..talk about "barking up the wrong tree!" I found/fixed the problem. See clip attached. It had something to do with Dell Display Manager. I dont think Avast was ever in the picture. Sorry to put you through this...but end result is good. Thank you.
Title: Re: Cannot Disable avast Sandbox Win 7 PC
Post by: essexboy on April 20, 2015, 11:09:56 PM
Ah well all is resolved then