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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: Bassmaster on April 22, 2015, 02:11:23 PM
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All my computers and servers are showing the latest virus definitions to be 150419-1, is this correct? I've tried to manually update them and it says that I already have the latest virus definitions. Since today is 4/22, I've never known Avast to have the same virus definitions for this many days.
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I'm not using the AEP but my definitions version is 20150422-1
You're version does not seem to be correct.
The client systems get their updates from/through the server.
So if the server doesn't have the latest definitions, neither will the client systems.
I see that it is possible to update the clients "offline"
http://support.avast.net.au/knowledgebase/articles/193656-avast-endpoint-protection-updating-the-individu
Ofcourse that is not how it should be, but it could be a temporary workaround till the server update is working again.
Latest vps can be downloaded from: https://www.avast.com/download-update
As far as for the server not updating, I can't help you with it.
Perhaps you can find something in a log file telling you what is wrong.
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What's the console that you use?
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I'm using the avast enterprise administration console. Build JUL2013 80355.
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There is a newer version: Apr2014 (8.0.369), so please update the console from Control Panel > Programs and Features first.
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Actually it is version Apr2014 (8.0.369), that's installed on the server. I need to update the EAS console on my PC.
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Oh okay.
In that case follow the instructions below:
1. Open My Computer and navigate to: C:\Program Files\AVAST Software\Enterprise Administration\mirror\mirror
2. Delete all files EXCEPT servers.def.
3. Go back to: C:\Program Files\AVAST Software\Enterprise Administration\mirror
4. Run the mirror.exe
This will download the latest updates from Avast.
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Avosec,
thank you for stepping in and helping this person.
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The mirror log is showing this
2.04.2015 12:40:51.000 1429720851 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:40:56.000 1429720856 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:01.000 1429720861 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:06.000 1429720866 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:11.000 1429720871 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:16.000 1429720876 (null) InvalidateCurrent: invalidated server 'Download j8529562 AVAST5 Server' from 'main'
22.04.2015 12:41:16.000 1429720876 (null) SelectCurrent: selected server 'Download s3970148 AVAST5 Server' from 'main'
22.04.2015 12:41:16.000 1429720876 (null) scr: Using server: http://s3970148.iavs5x.u.avast.com/iavs5x
22.04.2015 12:41:16.000 1429720876 (null) while trying to get file 'servers.def', error 0x20000004 has occured, try 4
22.04.2015 12:41:18.000 1429720878 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:23.000 1429720883 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:28.000 1429720888 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:33.000 1429720893 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:38.000 1429720898 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:43.000 1429720903 (null) InvalidateCurrent: invalidated server 'Download s3970148 AVAST5 Server' from 'main'
22.04.2015 12:41:43.000 1429720903 (null) SelectCurrent: selected server 'Download x4181316 AVAST5 Server' from 'main'
22.04.2015 12:41:43.000 1429720903 (null) scr: Using server: http://x4181316.iavs5x.u.avast.com/iavs5x
22.04.2015 12:41:43.000 1429720903 (null) while trying to get file 'servers.def', error 0x20000004 has occured, try 5
22.04.2015 12:41:45.000 1429720905 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:51.000 1429720911 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:41:56.000 1429720916 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:42:01.000 1429720921 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:42:06.000 1429720926 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:42:11.000 1429720931 (null) InvalidateCurrent: invalidated server 'Download x4181316 AVAST5 Server' from 'main'
22.04.2015 12:42:11.000 1429720931 (null) SelectCurrent: selected server 'Download v2095808 AVAST5 Server' from 'main'
22.04.2015 12:42:11.000 1429720931 (null) scr: Using server: http://v2095808.iavs5x.u.avast.com/iavs5x
22.04.2015 12:42:11.000 1429720931 (null) while trying to get file 'servers.def', error 0x20000004 has occured, try 6
22.04.2015 12:42:13.000 1429720933 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:42:18.000 1429720938 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:42:23.000 1429720943 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
22.04.2015 12:42:28.000 1429720948 (null) ERROR:HttpGetWininet, catch returned 0x00002EFF (12031)
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Try to access: http://v2095808.iavs5x.u.avast.com/iavs5x/servers.def and let us know if the file will download.
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I copied the contents of this into our server.def file replacing the existing content. I first created a new Mirror folder renaming the old folder to Old. I then ran mirror.exe and it went thru its routine of downloading everything. All seemed fine and the virus definitions updated to the current day. This morning the same issue re-occurred again!! It errored out again when trying to download the latest mirror. What should we try now?
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What is the error? Is it the same?
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yes it is.