Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 24, 2015, 03:59:02 AM
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Just updated my Avast Free to 2015.10.2.2218 on 2 machines. Both cannot get to the internet. If i disable shields everything works fine. Tried repair and clean install after using Avast removal tool. No help. Both machines are Win 7 with all updates and default Avast installation.
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What firewall do you use ?
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Windows firewall. Nothing has changed, other than Avast, on both machines. I have been using Avast for years with no issues.
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Turned off Windows Firewall. No help. Internet still blocked with shields on.
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Do you get an error when you try to connect ?
Does the troubleshooter indicate the problem
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Hello,
Thnx for your bug report. This issue is currently under investigation. We would really appreciate if you can generate a support package (using this tool https://www.avast.com/en-us/faq.php?article=AVKB33 - please don't forget to tick "automatically send to Avast option" and please post here the package ID) and if you could give us a screenshot the problem.
Thank you,
B.
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I tried to generate a support package with the shields enabled, but it failed and I got an error code 12007. I then hit generate with the shields disabled and it completed. I submitted the second report. I didn't see a package ID. Can I find that in the report stored on my PC? A screen shot of the browser error is attached.
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Hi,
you can see the package ID at the last step of its creation (Figure VI. here https://www.avast.com/en-us/faq.php?article=AVKB33)
Thanks,
B.
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I was running Windows 7 Professional (OEM), AVAST Primier was my only Antivirus program. I have Malwarebytes installed, but it only runs on demand by me, the user. Windows defender is used for my firewall.
I upgraded to the latest AVAST as did this individual and it corrupted the OS for the NIC. The drivers were present, but I could not receive an IP address (IPV4 or IPV6). I tried everything that was listed here.
Using another machine, I downloaded the most recent drivers for the NIC and installed. (rebooted) no change.
Disabled Firewall (reboot) - No Change
Disabled, then uninstalled Avast (reboot) - No Change
Uninstalled Malwaebytes (reboot) - No Change
Purchased new NIC (reboot) - No Change
Set static IP's for V4, V6, DNS host, and default gateway - still no internet connection.
The only solution was to reload the OS. I decided to upgrade to Windows 8.1, after the installation the Netwok Connection restored.
You have a real problem with this latest release. it is corrupting the OS to the point a relaod is the only solution.
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Same issues here as airbmw. Cannot access internet. When I attempt to run avast I get:
"The application has failed to start because its side-by-side configuration is incorrect".
Using an alternate PC to access internet and type this. Have been using avast for years with no problems (Thanks!)
But..... Help!
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"The application has failed to start because its side-by-side configuration is incorrect".
This generally indicates the presence of another AV