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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wizzlbang on April 28, 2015, 06:49:21 AM

Title: "Your device has been removed from your avast account" please help
Post by: wizzlbang on April 28, 2015, 06:49:21 AM
I noticed my avast account was signed out for some reason, when i tried to sign back in it told me my device had been disconned and to sign back in, I did and now there are two of my computers signed in to it? Included a screenshot

PLEASE help me with this, I've been having a lot of issues with avast lately no one on this forum has helped with so far and this is just one more on the pile

Title: Re: "Your device has been removed from your avast account" please help
Post by: Eddy on April 28, 2015, 02:50:12 PM
Just remove the double device and reconnect it to your account.

And please don't make false statements.
You where/are getting help on this webboard.
Title: Re: "Your device has been removed from your avast account" please help
Post by: wizzlbang on April 28, 2015, 09:11:09 PM
I've tried this, it ended logging me out again and I had to resign in, still two of them there, same IP address
Title: Re: "Your device has been removed from your avast account" please help
Post by: wizzlbang on April 28, 2015, 09:40:31 PM
ok after doing this several times, i managed to get back in, just the one device connected
What caused this to happen and how do I prevent it from happening again?
Title: Re: "Your device has been removed from your avast account" please help
Post by: Eddy on April 28, 2015, 10:11:38 PM
Well, it is often hard to tell what has caused something.
There where some problems with the server.
I just have to guess, but I would say that was the cause of it.
If everything is ok now, don't worry about it.