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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: Zoops on April 28, 2015, 12:13:36 PM

Title: Annoying problem after uninstalling Anti theft
Post by: Zoops on April 28, 2015, 12:13:36 PM
I have a rooted tablet and had Anti theft installed.
I never really used the app though. it was just always running in the background.
Now I went abroad and obviously i had to change my sim card.
but it still is locating my tablet and sending the information to my email.

I already tried to login to my avast account and I have deleted every device that was controlled by the app.
Still, when i put in a new sim card the gps, data, and wifi buttons stay toggled on and i cant switch them off.
I think this must have something to do with Anti Theft, since it needs gps and mobile data to locate the device.

what can i do, so that i can switch off my data?
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Eddy on April 28, 2015, 02:31:13 PM
Add the new sim as trusted.
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Zoops on April 28, 2015, 06:33:50 PM
how do i do that? i already have deleted all devices on my avast online page.
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Eddy on April 28, 2015, 06:43:16 PM
http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf

You need to do it in the settings of the application on your phone.
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Zoops on April 29, 2015, 02:43:39 PM
I have uninstalled the app and cant reinstall it.

See screenshots:
image 1 and 2: after installing the standard version of Anti theft and clicking on the app icon
image 3 and 4: after installing the rooted version and clicking on the app icon

Any ideas how to enter the settings in another way?
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Eddy on April 29, 2015, 06:05:04 PM
https://www.avast.com/faq.php?article=AVKB166
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Zoops on April 29, 2015, 08:31:45 PM
The problem is: i can not reinstall the app. Please look at the screenshots.
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Eddy on April 29, 2015, 10:40:01 PM
Uninstall it first.
Title: Re: Annoying problem after uninstalling Anti theft
Post by: Zoops on April 30, 2015, 02:29:58 AM
There is nothing to uninstall.
It's like the app is in the system but completely invisible. Even root uninstall apps can't find it.