Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ricardoe on October 21, 2005, 09:54:48 PM
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I can't send big (more than 500 k) attached files.
Outlook Express shows an smtp time out error
If I stop Avast I can send it without any problem.
I have been using Avast for several weeks without any problem sending big files.
This is also happening in my wife's computer
I have XP PRo in both computers
This problem started yesterday oct, 20th
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Increase the timeout delay in OE.
(http://img.photobucket.com/albums/v325/for-dwr/timeoutoe.jpg)
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Increase the timeout delay in OE.
And also avast! timeout: Internet Mail provider > Customize > Advanced (tab)
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None of the solutions posted worked out.
Increasing timeout delay in Outlook express didn't work. Instead o giving a time out msg after 60 seconds, it gave the msg after 120 seconds.
There is no such tab in Avast configuration (home edition):
avast! timeout: Internet Mail provider > Customize > Advanced (tab)
My problem still open. I need to stop avast to send big attached files
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Yes there is! [Internet Mail provider > Customize > Advanced (tab)]
It is in the on-access control panel.
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Finally I found the configuration panel.
I tested different configurations.
Changed email provider smtp connection time from 120 to 240 but didn't work.
Then I dissable outbound email scanning and worked out.
It is not the best solution but a bypass.
Thanks to everyboad for the cooperation
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You need to increase BOTH timeouts. Did you do that?
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Increassed both: Avast to 240 and OE to 3 minutes
I know that it is not going to work immediatly after sending the email.
OE shows a green meter that fills instantly. After completition of the time out, it shows the error msg.
When it is working (with outbound email scanning disabled) the green mark is filled slowly, as the email is being transferred.
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The change you are seeing is a result of the way Avast works.
When Avast is not involved you see the gradual movement of the progress bar as your message is sent to your mail server. I assume you also get a final "Message sent successfully" message or something similar.
When Avast is scanning the mail your email program is "fooled" into thinking it is talking to the server when in fact the mail is just being sent to Avast inside your system to be scanned. Bacause this happens inside your system you see the progress bar move very quickly to 100%.
At that point Avast has scanned the message and Avast then takes over the job of sending the message blocks on to your mail server. When Avast has finished sending it passes back the final "ok" from the mail server to you email client - which should still give you the "Message sent successfully" response.
Untortunately, OE expects to hear back from time to time from the mail server it is sending the mail to and, because of the way Avast works, it does not. So, it issues the timeout message. It does not mean that the mail is not being sent out, it just means the OE is complaining - you can just say you wish to continue waiting and the mail will be delivered. Try setting OE's timeout to the maximum.
As a matter of interest, how long does it take to send the same message when you turn off the outbound mail scanning of Avast?
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I support a friend who has a very similar problem to what is being discussed here. She has a dialup connection and when she's attempting to send a large email that takes longer than 5 minutes (the longest timeout in Outlook) she gets the timeout error. If she leaves it alone avast!'s mail server will send the message but Outlook never knows that it's been sent and leaves it in the outbox.
Does anyone know if there's a way to extend Outlook's timeout value beyond 5 minutes?
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I don't believe there is and I'm not sure if there is a way to disable/ignore the timeout check completely. When you click wait, you should get another five minutes which if it completed during that period it shuld return success and remove the email from the outbox (that assumes she did click wait).
How big was the attachment?
Can the attachment be compressed/zipped to reduce the size?
If all else fails, there is nothing to stop her using the option to temporarily disable the scan outbound email.
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I also have XP Pro with Avast home edition on...
The last couple of day's i've been having trouble sending and recieving even the smallest of files!!!
I've been trying since 0930 this morning to download a 2 mail messages from my mail server (there 512kb in total), but avast keeps on giving me time outs...
I've turned off outlook provider but avast still keeps giving me the time out even though the avast provider for outlook is of! I've also boosted the time out time to 240...
One thing i have noticed is that avast's popup in the sistem try keeps on showing only 6 of 7 providers running & trust me i've terminated & started every single provider atleast twice today & it doesn't change!!!
I'm using Outlook 2003, ricardoe you're not posibly using outlook 2003 also?
This is the first time i've ever had trouble with avast! Great Program...
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1. are you sure it is avast giving the timeout message, this can't be possible if you have disabled the Outlook/Exchange plug-in?
2. You probably haven't got the Outlook/Exchange plug-in/provider active which is why you see 6 of 7 running. You shouldn't need the Internet Mail provider enabled unless you are using Outlook Express or other pop3 email client (which may or may not be causing the timeout if you don't require it).
3. you must have the avast plug-in enabled within outlook 2003.
Also check out the avast! - help: resident protection, Outlook/Exchange - Provider Settings
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Thanx for all the help, sofar it's been behaving since i got the mail through about 50 min ago...
Tomorow i'll attach the IMG of the timeout screen & then you can see if it's avast giving the time out or outlook!
Avast is activated under the Outlook Add-Ins!
& All 7 my providers are running (i tripple checked & it's still telling me on the system tray popup that there is only 6 running, normaly when i had outlook open it said 7 of 7 since about 3 day's ago it started saying 6 of 7 if outlook was open or not, that's also when the time out problem started...
Thanx again for all the help...
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No problem, welcome to the forums.
If you don't need the Internet Mail provider e.g. you don't use another email client other than MS Outlook 2003, you can terminate it.
I don't use MS Outlook so I could be wrong, but until Outlook is running the Outlook/Exchange plug-in may be waiting and only active when Outlook is active.
You could check and see which provider hasn't started, click the avast icon and see which has just a Start button (e.g. inactive).
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Thanx for the welcome, Great Forum...
Still getting the time out Error!
Now i've made some screen shots & posted them all in the same window so forgive me if it looks a bit blegg...
On the left top i've posted all the providers status that avast gives...
At the botom is the time out error with the status bar of my outlook & my windows taskbar with the avast popup showing only 6 of 7 running even though the top left statuses clearly shows that all seven providers are running!
I do use other email providers than outlook, so that's why i leave internet mail provider running!!!
See attached pic for all the stuff i'm on about here!!!
Thanx again for all the help...
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The Internet Mail provider is not for Outlook.
The Outlook/Exchange provider is.
Are you sure you increased the time out in that one?
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Sorry Guy's seems i need GLASSES ::) :P
The Outlook/Exchange provider has a status showing...
THE PROVIDER IS WAITING FOR A SUB SYSTEM TOE START
See Attached Pic!!!
[Now Where Did I Put The Number For My Optomitrest... :-\]
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The provider should become active as soons as you open Outlook.
If not, check the "avast plugin" in Outlook is enabled.
Can't remember where to check atm, but it is explaind in other threads on this board
Edit:
I found it:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.
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Outlook is open, The avast addin is selected...
See Attached Pic, Big Red Squers
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weird :o
try a repair of Avast
control panel, add/remove, avast, remove/change, repair
reboot after doing so and see it the problem is solved.
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Still gives the same stuff after the repair!
Guess it's unistall & re-install... :-\
Can you think of anything that could have caused this?
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Could be anything, little power problem, interference from other application etc.
1) remove Avast
2) run the uninstall util from avast's website
3) reboot
4) install avast
Let's see if this solves it.
You even may want to use the latest version (beta)
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I'll uninstall & reinstall this weekend, things are a bit hectic at the moment...
I'll let you guy's know on Monday what the "results" are!
Thanx again for all the help...
Firts time in over a Year that i have a problem with avast, so Great Program Guy's
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Have you terminated the Internet Mail provider (if you are only using MS Outlook) as suggested some time ago because your image still shows it running?
I don't know if there may be some form or interaction between the Internet Mail provider and Outlook/Exchange, but terminate the Internet Mail provider if you don't need it and then there can't be any (potential) interaction between the two.
I would suggest you try this before doing the uninstall, boot, install.
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I do use other email providers than outlook, so that's why i leave internet mail provider running!!!
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Oops,
When 'BadBoyTazz4Ever' finds this "[Now Where Did I Put The Number For My Optomitrest...]" I trust he will send me it ;D
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How big was the attachment?
Can the attachment be compressed/zipped to reduce the size?
If all else fails, there is nothing to stop her using the option to temporarily disable the scan outbound email.
These are large high resolution digital pictures to be used for printing purposes. She often gets around the problem by sending one at a time but that does make for more work. I will suggest the idea of disabling the scan of outbound email and see how that goes.
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That would probably be best to temp disable smtp scanning sends these then enable again, especially over dial up as the upline will only be 33.6KB per sec, so it would take absolutely ages.
Welcome to the forums.
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I have had the same problem, in the last several days, sending attached files. I run on a dsl connection, and could not send two files, half a megabyte in size. So far, I have followed the advice and cancelled the scan of outgoing attachments - and I will wait to see if the uninstall / reinstall works. I just thought it would be of some value to report the same problem on another system.
I run Windows XP, using a dsl connection (1500 / 128), and I have been sending attachments before the last week or two with no problem. I can't really pinpoint when this problem developed.
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Hey Guy's!!!
Well i did the unistall (using the unstall tool on the site) & re-install did all the updates, ect...
The problem still seems to remain... I've terminated the Internet Mail provider just to test if changes anything, but sofar i still get the timeout!
Like oxnardprof said, my problems also started with in the past week, before that i could send & recieve like mad, about 4day's before the trouble started i downloaded 16MB worth of mail with out a single hitch, then sometime last week i started struggling to recieve mail firts, i could send as big as i wanted but recieving was a bitch, now both is a bitch... i'm biggining to wonder if it's not my provider, but all my friends have the same provider & they don't have a day's trouble...
Now this might be a stupid Q: If i use outlook do i need to set up the SMTP settings in Avast cause for the past year i have used it with out trouble with out the smtp setting...
Edit: I'm going to DLoad the new beta version & try it out...
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The problem still seems to remain... I've terminated the Internet Mail provider just to test if changes anything, but sofar i still get the timeout!
Can you post a screenshot?
Are you using Outlook plugin or not?
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I'll post it again but you can just have a look at the post "Posted by: BadBoyTazz4Ever Posted on: October 28, 2005, 10:37:30 AM" everythng is the same ecept, that i terminated the internet mail provider...
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I have had the same problem, in the last several days, sending attached files. I run on a dsl connection, and could not send two files, half a megabyte in size. So far, I have followed the advice and cancelled the scan of outgoing attachments - and I will wait to see if the uninstall / reinstall works. I just thought it would be of some value to report the same problem on another system.
I run Windows XP, using a dsl connection (1500 / 128), and I have been sending attachments before the last week or two with no problem. I can't really pinpoint when this problem developed.
You should first try extending the timeout delay as disabling (permenantly) the outbound scan could leave you sending infected emails should your system ever become part of a bot network.
What would be helpfull is what email client you use and have you done any security updates recently?
What sort of size are the attachments, is it for a specific type of attached file (.exe, etc.), does it happen for all attachments regardless of size?
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I have had the same problem, in the last several days, sending attached files. I run on a dsl connection, and could not send two files, half a megabyte in size. So far, I have followed the advice and cancelled the scan of outgoing attachments - and I will wait to see if the uninstall / reinstall works. I just thought it would be of some value to report the same problem on another system.
I run Windows XP, using a dsl connection (1500 / 128), and I have been sending attachments before the last week or two with no problem. I can't really pinpoint when this problem developed.
You should first try extending the timeout delay as disabling (permenantly) the outbound scan could leave you sending infected emails should your system ever become part of a bot network.
What would be helpfull is what email client you use and have you done any security updates recently?
What sort of size are the attachments, is it for a specific type of attached file (.exe, etc.), does it happen for all attachments regardless of size?
I am using Outlook. The size of the attached files were: jpg (~500kb on one message) and a combination of doc (small) and pdf (1 Mb) in another message. Disabling outbound scan solved the problem.
Recent security update (in last several weeks) was upgrade of ZoneAlarm free edition to the latest version. Could ZoneAlarm cause a conflict with outgoing messages?
I can try extending the timeout, but I have a hard time believing that the upload should take that long - and neither should Avast's scan of the attached documents.
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Disabling outbound scan solved the problem.
Sure, the scanning of that files could prevent (in some systems) the correct working, but it could be corrected, I mean, we should be able to find what's wrong...
Could ZoneAlarm cause a conflict with outgoing messages?
I would say no... but ashMaiSv.exe is allowed to connect? Can you receive mail (scanned by avast) without problem?
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Hey Guy's!!!
Sorry i haven't replyed yet, but i haven't had time to check my mail at home again...
Things are crazy at work get home at 2100
As soon as i check mail agian i post results...
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(message moved to a new thread, per recommendation on response to my original message.)
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I think it would probably be better on a different new topic, it is not really related as secure email add a different complexity (a little more specialised) to the equation and may cause confusion or difficulty following the original topic.