Avast WEBforum
Other => General Topics => Topic started by: REDACTED on May 04, 2015, 10:58:41 PM
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Several months ago my Avast subscription renewed without my consent and without any option for me to change it. I received an email that said I needed to "update my payment info" or else the subscription would be cancelled. Okay, I wanted it cancelled. But somehow it renewed anyway. In the renewal email I received some link, http://avast.com/find-order, that I could sign into but do nothing with. I was supposed to be able to manage subscriptions, change payment info, cancel subscriptions, but any time I'd try to do any of these things, I'd receive an error message and get signed out. To this day I am unable to edit account options.
Then I emailed Avast at http://www.avast.com/contact-form.php?loadStyles asking for a refund and to be able to cancel my subscription and delete my payment info. NO REPLY. Nothing. So I called my credit card company to contest the charge. They issued a temporary refund but contacted Avast, who apparently did something to make it so the charge came back to me.
So... why is it that I am unable to contact Avast, unable to cancel my account, unable to get a refund? Please give me my money back and leave me alone!! I don't understand how you have unlimited power to do anything you want and don't even bother to reply to customer emails. I think my state (Nevada) makes it illegal to auto-renew contracts for periods longer than one month. I don't know why things have gotten this bad, but it seems now as though I'll have to take legal action? Is that what it's come to?
Also, I forgot to add: I was never able to use my updated order info to update my subscription to Avast. Basically, I'm out $50 and get absolutely nothing from Avast in return. (Oh, and the price of the product I never was able to use is $30 for new customers but $50 for loyal customers who're auto-renewed and don't have the option to opt out. Awesome.)
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avast support https://support.avast.com > submit a support ticket
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Sorry you had a problem. I've reported this to Avast and hope they'll respond here with further information for you.
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Hi Contemplt!
I cannot find your ticket in our system. Do you have the ticket ID?
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Yes, my ticket ID is #PLH-722-41863 . I just submitted a support ticket yesterday. The way I tried to contact customer service prior was through another means, the page I linked.
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I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a "Contact Us" link to write them. HELP. I don't dislike Avast, just running with a different product for now. What am I missing?
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I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a "Contact Us" link to write them. HELP. I don't dislike Avast, just running with a different product for now. What am I missing?
Follow the instructions already posted:
https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130 (https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130)
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I had a similar experience when trying to sort out a licence issue.
Eventually i resorted to putting messages on Twitter and eventually they responded.
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Bastards!! Trying to charge me $ 79.99 for automatic renewal for AvastGrime/Fighter protection, originally bought on 5/8/15, due for renewal on 6/7/15. I was unable to cancel on-line & this is what they told me by phone. I am changing to another antivirus protection outfit. The hell w scumbags!!!
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Bastards!! Trying to charge me $ 79.99 for automatic renewal for AvastGrime/Fighter protection, originally bought on 5/8/15, due for renewal on 6/7/15. I was unable to cancel on-line & this is what they told me by phone. I am changing to another antivirus protection outfit. The hell w scumbags!!!
Changing your AV is your choice. Use the link I posted and request the refund you're entitled to.
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I soooo feel for you. The same thing has happened to me. I can't get ahold of a real person!!! to deal with this. I'm tired of sending tickets. I noticed the response after your post. How do we stop this ???!! :-[
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I soooo feel for you. The same thing has happened to me. I can't get ahold of a real person!!! to deal with this. I'm tired of sending tickets. I noticed the response after your post. How do we stop this ???!! :-[
You have already stated your issue about Secureline and I suggest your post in the Secureline Sub Forum here:https://forum.avast.com/index.php?board=53.0
(https://forum.avast.com/index.php?board=53.0)
Submitting multiple tickets only puts you at the bottom again.
Each added ticket for the same issue starts the whole process from the beginning,
The process can take 7-10 Business days to complete/resolve.
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i have been on the phone with them, 10 ticket numbers and still havent been refunded.. anybody know how i can get my money back
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i have been on the phone with them, 10 ticket numbers and still havent been refunded.. anybody know how i can get my money back
Unless you enjoy spam, delete your email address from your post.
One ticket and some patience will get you your refund. Each new ticket stats the process all over again.
The phone call is to a third party not Avast and they have nothing to do with refunds.
Post your last ticket number here and we'll see if we can get you some attentions. Just don't fill out any more requests.
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i have been on the phone with them, 10 ticket numbers and still havent been refunded.. anybody know how i can get my money back
I removed the email address.
And escalated. But first ticket was raised on Friday... we didn't get to it over weekend.
Contact form lead to PR team :( not support. We should fix the messaging
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I'm having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.
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I'm having the same problem. I want a refund as per the 30 day money back guarantee and no one is contacting me back.
1st ticket submitted 6 days ago. Ticket ID 35781.
Now I have a new ticket ID in the hope that this might catch the interest of someone who my work for avast. Ticket ID 43203.
Submitting multiple tickets can have the reverse effect as they are handled in a first in first out basis, but submitting another ticket you are essentially moving it to the start point again.
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Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.
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Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.
It usually takes 7-10 business days. Just be a little patient. If you submitted your request prior to the end of the 30 days, you'll get your refund. :)
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Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.
The guarantee is based on applying within the 30 days not when it is dealt with.
That said I will try and attract some attention to your ticket number/s.
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Oh fantastic. So the 6 days of hearing nothing and I'm back to square one. I hope the 30 day money back guarantee is still honoured.
The guarantee is based on applying within the 30 days not when it is dealt with.
That said I will try and attract some attention to your ticket number/s.
Already done. :)
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Many thanks ;)
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My account is scheduled to renew 12/10. I have removed AVAST, because I don't need it anymore with Windows 10. I don't want to renew. Can't find a phone number. All links that are in the email sent to me are invalid. Before I deleted the software, I tried to stop a renew from my account settings in the program as well as online. My next step is my credit card company. This is ridiculous. This is a good product, but I won't recommend it if I can't get this account closed.
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-> https://www.avast.com/faq.php?article=AVKB24#idt_010 (Cancel auto-renewal)
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It's 11 days now and my ticket says still being processed. I'm trying to be patient but without any info and anyone contacting me it beginning to get frustrating. Please advise if anyone has looked at ticket number 35781 ?? And where they are with the refund ?
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It is not 11 days, it is 4 days.
Each time you submit a new ticket or change a existing one you need to start counting again.
Each new ticket/change will put you back to the bottom of the stack.
It is a FiFo system.
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I find myself in the same position. I can find no place on the Avast site where I can change my payment information or cancel my subscription. There is not even a "Contact Us" link to write them. HELP. I don't dislike Avast, just running with a different product for now. What am I missing?
Follow the instructions already posted:
https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130 (https://forum.avast.com/index.php?topic=170597.msg1211130#msg1211130)
Yea me to.
And they never responded to any of my support tickets.
I checked that page and the cancel/manage auto renew button isn't even in the source code.
It's by design you can't cancel.
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Mention your tickets numbers and the dates you submitted them here please.
And don't post in multiple threads.