Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rossieranthony on May 09, 2015, 03:01:01 PM

Title: [Problem] Installation of Avast
Post by: rossieranthony on May 09, 2015, 03:01:01 PM
Hi,

I have a problem when I try to install avast.
The error is : "The stub cannot run installer/updater executable 'D:\Program Files\avast\setup\Sfx\instup.exe (code 0x3)"

So I used FRS and both files are attached...

Thanks for the help!

Anthony


Title: Re: [Problem] Installation of Avast
Post by: Eddy on May 09, 2015, 03:08:40 PM
First remove McAfee, then try to install avast.

Removel of McAfee > http://www.ache.nl/

Clean installation of avast > https://forum.avast.com/index.php?topic=169255.msg1203279#msg1203279
Title: Re: [Problem] Installation of Avast
Post by: rossieranthony on May 09, 2015, 03:52:07 PM
McAfee is uninstalled but when I try to start AvastClear, it makes the same error :The stub cannot run installer/updater executable 'D:\Program Files\avast\setup\Sfx\instup.exe (code 0x3)...

It seems to be a problem with an old folder that I cannot remove.
Title: Re: [Problem] Installation of Avast
Post by: essexboy on May 09, 2015, 04:12:11 PM
OK run this fix, if you still have the same problem I may need to remove Avast from safe mode and then try a re-install.  McAfee is the problem at the moment

 CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk [2015-02-06]
ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.8.150\SSScheduler.exe (McAfee, Inc.)
ShellIconOverlayIdentifiers: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive1] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive2] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  No File
ShellIconOverlayIdentifiers-x32: [ SkyDrive3] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  No File
FF HKU\S-1-5-21-1435361208-1084383702-1917535491-1001\...\Firefox\Extensions: [{e4f94d1e-2f53-401e-8885-681602c0ddd8}] - C:\ProgramData\McAfee Security Scan\Extensions\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi
FF Extension: McAfee Security Scan Plus - C:\ProgramData\McAfee Security Scan\Extensions\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi [2014-04-04]
S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.8.150\McCHSvc.exe [289256 2014-04-09] (McAfee, Inc.)
Task: {5A5CBD92-D303-4AA3-90BC-555D26EF1695} - \AutoKMS No Task File <==== ATTENTION
'D:\Program Files\avast
C:\ProgramData\McAfee Security Scan
C:\Program Files\McAfee Security Scan
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

----------
Title: Re: [Problem] Installation of Avast
Post by: rossieranthony on May 09, 2015, 04:25:03 PM
Thanks for the help!
But I just fixed it

The only problem was a folder with avast file. First I coudn't delete the folder but then I did it in the safe mode. After that no problem with the installation!

Have a nice weekend!
Title: Re: [Problem] Installation of Avast
Post by: Pondus on May 09, 2015, 04:32:46 PM
You still need to uninstall McAfee ..... Recomended to follow essexboys advice