Avast WEBforum
Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on May 12, 2015, 09:27:45 PM
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It is installed on SBS2003 server and am getting event log every few minutes.
Warning
event ID = 1
source bcc
message "new synchronize delay 360"
What does this mean and what do I have to avoid this warning?
Thanks.
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Hi,
The Bcc service is the communication service, If there's an issue that it can't reach the server it will show the error. IF this is a constant error you might need to take a look to make sure the device is communicationg properly. we are working on a few servers at various locations so that could be part of what's causing the error to appear at this time.
Let me know if you have further issues or questions.
Thanks!
Jeff
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I have the same issue here. "new synchronize delay 360" appears every few minutes.
I also notice another message appears frequently:
Source: bcc
ID: 1
Level: Error
Message: "synchronize - exchange FAILED -12 (2 retry) "
Avast Business Security Cloud, on Windows Server 2008 SP2 (32bit).
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I am getting these warnings on my Windows 7 machine as well. According to my Event Viewer, it's happened 16 times in the last hour, 419 in the last 24 hours, and 2602 in the last 7 days.
I'm not experiencing internet issues at all
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Same here, lot's of warning message.
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Hi,
With the new release yesterday there was improvements to the backend as well. Let us know if you guys are still seeing the errors with the bcc service. I would expect to have seen this yesterday as the update was being implemented as the servers had to be taken offline to perform the update. These errors will probably be present when server load is high to control bandwidth usage and things of this nature.
Let us know if anyone has questions or issues.
Thanks!
Jeff
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With update 2505 I still get a warning message every 10 minutes: new synchronize delay 360
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With update 2505 I still get a warning message every 10 minutes: new synchronize delay 360
Same here.
Is there any ways to suppress this warning? Event viewer is now flooded by this :(
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I have deployed Avast to 7 servers and all are flooding the logs with this error, roughly every 4-6 minutes now (sometimes more, sometimes less). Shutting off the Avast shield controls does not help. If I hit the 'event log online help' link in the Event viewer it brings up a window with the following info:
Product Name: Avast Business Console Client
Product Version: 1.0.0.372
Event ID: 1
Event SOurce: bcc
Locale ID: 1033
These servers are not doing much at all, they are running Hyper-V with two clients in each.
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Same here aswell, a way to suppress this error would be great so it's not cluttering up all my application logs. ;)
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Same issue here.
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I'm also seeing this error on many computer's (20+) we have Avast for Business installed on. Please let us know what it do because my monitoring software is not happy :)
Thanks!
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I am seeing this same error as well on ALL the Windows 7 Pro machines that I installed Avast Business on. WE NEED A FIX AVAST. Please stop filling up my event logs with this junk.
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Same problem here with all the pc's that have avast business installed (windows 2012 and windows 7).
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Same here. Started 20/05/2015 and still going.
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Hi Guys,
I have created an issue for this for clarifiaction and to see if we can get the notifications supressed, I will update when I have more info.
Thanks!
Jeff
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I have the same problem in my Windows 2012 Servers.
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Still happens to me.
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Same issue here. Occurs on both Windows 7 Ultimate and Windows 8.1 (all 64 bit). Avast Free Business. Installed 6 PC's with the same issue. Any update on the fix?
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Any update on this? i have more than 5 machines with this bcc record flooding event logs.
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What are the steps to suppress the alerts or resolve the issue?
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I have the error as well. I have only 30 PCs on the business avast. It's filling up my log and driving my management server crazy. Is there a fix for this coming or no??????
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Same "new synchronize delay 360" multiple times on Windows Server... Please fix this.
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I have the same issue on 2 Windows 2012 servers -
new synchronize delay 360
Product Name: Avast Business Console Client
Product Version: 1.0.0.392
Please fix!
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Any news about the new build?
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Hi Everyone,
Just wanted to touch base on this issue. We are working on correcting this but at this time I'm not sure how this will be addressed. The issue is showing ready for development so hopefully we will see a fix soon.
Thanks!
Jeff
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Bump - It's the 15th and I'm still seeing this on both Win 2012 and 2003 servers. Both are DCs.
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Reported to Moderator. Let's see if that brings a reply. :)
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Heh, apparently not.
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Have about 80 Windows 7 Pro machines running Avast! Business Security 2015. They are all being flooded by this error "new synchronize delay 360". It usually starts with a "synchronize - exchange FAILED -12" It looks like all the updates are being applied.
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Solved!
Install the NOD32
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Solved!
Install the NOD32
It's called giving up. :(
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This problem has been going on for many months :-\
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Just to add another "me too".
Many Event ID "1" from source "bcc" - "new synchronize delay 360 ". Repeating every ~6m (~360s)
Brand new Avast installs (07/29) on our test group of Win 7 machines.
Looking forward to a resolution.
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Hi Everyone,
Just wanted to give an update, the bug for this has been marked fixed. At this time I do not have a release date, but should be included in the next program version update.
Jeff
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Hi Everyone,
Just wanted to give an update, the bug for this has been marked fixed. At this time I do not have a release date, but should be included in the next program version update.
Jeff
Thanks Jeff.
Even if the title doesn't reflect it, Jeff is an Avast employee. (Needs to be fixed also. :) )
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Hi Everyone,
Just wanted to give an update, the bug for this has been marked fixed. At this time I do not have a release date, but should be included in the next program version update.
Jeff
Thank you Jeff for the reply. :)
Even if the title doesn't reflect it, Jeff is an Avast employee. (Needs to be fixed also. :) )
+1
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10 days since last update from Avast and nothing?
When this will be fixed?
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Still getting notifications 8/19... Any time frame for the next version update with this bug fixed?
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I guess they are in no hurry to get it fixed, release the new build already!
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We have still the error on our 20 Clients.
I hope this will be fixed soon.
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I have been declared clinically dead, so any fix for this bug will no longer help me.
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we got the same issue we are running server 2012 R2 we have 2 servers and 25 computers and it keeps spamming the logs every 5 minutes is abit anoying
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Hi Everyone,
Just wanted to give an update, the bug for this has been marked fixed. At this time I do not have a release date, but should be included in the next program version update.
Jeff
Any indication as to when this release is coming ???
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Hi Everyone,
Just wanted to give an update, the bug for this has been marked fixed. At this time I do not have a release date, but should be included in the next program version update.
Jeff
Any indication as to when this release is coming ???
I'm also interested in an answer here. Thanks.
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Same here... :)
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Has any one tried the latest beta release to see if it solves your problem ???
https://forum.avast.com/index.php?topic=175753.0 (https://forum.avast.com/index.php?topic=175753.0)
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Has any one tried the latest beta release to see if it solves your problem ???
https://forum.avast.com/index.php?topic=175753.0 (https://forum.avast.com/index.php?topic=175753.0)
Bob, the consumer beta is not related to Avast for Business..!!
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Has any one tried the latest beta release to see if it solves your problem ???
https://forum.avast.com/index.php?topic=175753.0 (https://forum.avast.com/index.php?topic=175753.0)
Bob, the consumer beta is not related to Avast for Business..!!
My error. :-[
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+1 for this issue for me too. Seeing in on both servers and PC's.
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+1 for this issue for me too. Seeing in on both servers and PC's.
Reported to Moderators. Hopefully we'll get an update from Avast. :)
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Is there any information as to when a new version with a fix for this will be released?
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Hi Guys,
We have already started the update process. we have recently updated the console, and then we are waiting for QA to clear that until we reach the final stage of updating the clients.
we want to ensure that this doesn't create other issues. I"m still not sure of an exact ETA for the client release but will keep you posted as more info becomes available.
Thanks!
Jeff
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Any news for this problem?
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Hello everybody.
I have the same error, every 6 minutes
version 2015.10.2.2505
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Based on the posts in this theme, age of these issues is 5 months! :o
And there is no solution for that? >:(
Good support! ;D
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I'm planning on rolling this product out to my users early next month (November) - I'm hoping it's resolved by then, or my monitoring software is going to be reporting TONS of event errors on these PCs.
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Simply adding a +1 that we are still waiting on the release as well. My application logs would be much happier without these warnings ever 6 minutes.
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We're having this issue as well. Can Avast send message to Cloud Admin Console with status for admins?
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Same here "new synchronize delay 360" reporting every 5-7 minutes on multiple servers, very annoying when trying to find an actual Error in windows Event Viewer!
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Hi Everyone,
Wanted to give a status update on where we stand with this issue and to apologize for the delay on the release.
We have already fixed the problem with filling the logs issue. However (long story short) this bugfix has been planned to the R3 version of antivirus, which is now hugely delayed currently due to unresolved problem with sharepoint. We are working to get this resolved as quickly as possible. We do appreciate your patience on this issue.
Thanks!
Jeff
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Thanks Jeff for the update!
And keep up your good work, we're waiting :)
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There are news on when the update come out?
Let we know....
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By the time the new version is ready for release, ISIS will be running the USA and we won't need it anymore.
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It was fixed in 2507, which was pulled due to an error. It should be resolved with a new version in about a week - from what I'm hearing at Avast. I'm guessing 2508.
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I confirmed the problem was resolved with 10.3.2508. Thank you very much, avast team! :)
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Hi Guys,
Just checking in, if anyone still sees the issue let us know!
Thanks!
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I'm running 10.3.2508 on all the machines and they are all up to date according to the business console.
The warning message keeps showing every 5 to 10 minutes in my logs on all 30 devices and servers.
I want to get rid of this mess in my logs.
EDIT: It seems to be that a reboot solved the issue of the log files with version 10.3.2508 of Avast on the Servers and the Clients.
So going to recomend to reboot the clients and going to clear the event logs of the computers. Going to monitor this the next couple of days.
It seems to be okay right now.
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I'm running 10.3.2508 on all the machines and they are all up to date according to the business console.
The warning message keeps showing every 5 to 10 minutes in my logs on all 30 devices and servers.
I want to get rid of this mess in my logs.
EDIT: It seems to be that a reboot solved the issue of the log files with version 10.3.2508 of Avast on the Servers and the Clients.
So going to recomend to reboot the clients and going to clear the event logs of the computers. Going to monitor this the next couple of days.
It seems to be okay right now.
Rebooting the system any time you install a program of this size is always a good idea. :)
Many changes occur in the registry and some may not take effect till a reboot has happened.