Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wizzlbang on May 15, 2015, 12:42:12 AM
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I just now noticed my avast Pro antivirus license it set to auto-renewal, I swear that wasn't there before and i don't remember ever signing up for it, how did it get like that and how do I cancel it?
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Did you use the "Search" function?
Dozens of topics> "Cancel Auto Renewal"
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I'm more concerned with the fact that it seemed to pop up out of nowhere, I know for a fact my license did NOT say 'auto-renewal license' under it before.
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Hi wizzlbang :)
The auto-renewal is an opt-out when you order an Avast! paid license.
Behind the scene, there are some of us Evangelists who have made comments on this as well.
But you can look at/change the auto-renewal yourself here https://www.avast.com/find-order
Greetz, Red.
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How do I figure out my order number?
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You would have received a purchase email stating all the information required to activate Avast Pro and access your account
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Thank you for the quick response, found the email. looks like I didn't opt out of auto renewal, no idea why it only showed up in my license information just now.
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Thank you for the quick response, found the email. looks like I didn't opt out of auto renewal, no idea why it only showed up in my license information just now.
You're welcome,
Glad to see things have resolved. The auto renewal in automatically engaged and Unfortunately one has to search out where to change that option to "not auto renew"
Frankly, it should be 'opt in' .......not 'opt out' meaning you have to manually change it.
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I was never notified about auto-renewal. I checked my email, and the first notice I received from Avast was telling me I had been charged [six days BEFORE the renewal date]. That's when I discovered the "opt-out" opton [after searching an hour]. I changed it, but I had already been charged. It's STILL before the renewal date, but I can't find how to cancel the renewal. What a scam!
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You would have received a purchase email stating all the information required to activate Avast Pro and access your account
What if the email got lost? Is there any other way to retrieve the order number?
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You would have received a purchase email stating all the information required to activate Avast Pro and access your account
What if the email got lost? Is there any other way to retrieve the order number?
You could Contact Avast support:
http://support.avast.com (http://support.avast.com) > Submit a Support Ticket, explain your situation and include email address and pertinent information.
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What if the email got lost? Is there any other way to retrieve the order number?
Submit a ticket: https://support.avast.com/support/tickets/new