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Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on May 15, 2015, 08:14:45 AM

Title: Unable to download renewal license
Post by: REDACTED on May 15, 2015, 08:14:45 AM

Hello,
I renewed my Avast license (Paid) today but I was unable to download it. I called Tech support and the Technician was unable to insert the license as well. He blamed my laptop! Luckily, I have a few more days left on my prior license and the Tech was able to reinsert the previous license. Why is he able to reinsert the previous license but is not able to insert the renewal license? He resent the license several times but it still did not work. My credit card has been charged the renewal fee but I am not able to use it.
Any solutions and advise?
Thank you.

Title: Re: Unable to download renewal license
Post by: Asyn on May 15, 2015, 08:20:57 AM

Quote from: Shreeni on May 15, 2015, 08:14:45 AM

Hello,
I renewed my Avast license (Paid) today but I was unable to download it.

Try it here: https://www.avast.com/resend-license-paid.php

Title: Re: Unable to download renewal license
Post by: REDACTED on May 16, 2015, 05:21:44 PM

We tried the resend several times but did not work.

Title: Re: Unable to download renewal license
Post by: Asyn on May 16, 2015, 05:42:39 PM

Quote from: Shreeni on May 16, 2015, 05:21:44 PM

We tried the resend several times but did not work.

Submit a ticket: https://support.avast.com/Tickets/Submit