Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 17, 2015, 02:59:39 PM
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Since an Avast update, my wife has been unable to print off. Could that update be the cause of the problem or is it just a coincidence?
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What error messages is she getting ???
What OS, What printer and what version of Avast ???
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Windows 8.1 EpsonXP312, and Avast Internet Security.
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Windows ??? XP, 7, 8.1,10 ???
Is this a shared printer ???
What error messages are you getting ???
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The message roughly stated that her laptop couldn't connect with the printer.
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The message roughly stated that her laptop couldn't connect with the printer.
Is the printer setup for sharing and, is the laptop finding the printer ???
(Please remember, I'm not sitting in front of your computer so you need to give me as much information as possible. )
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Windows ??? XP, 7, 8.1,10 ???
Is this a shared printer ???
What error messages are you getting ???
W8.1
Shared in the sense that it is used wirelessly by various family members.
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Here's what my shared Epson printer looks like:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1431869865897-46948.png)
Was the driver installed on your wife's Laptop ??? Is that computer finding the printer ???
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Hi. I don't have access to the laptop at the moment but can tell you that all members of the family can print from the Epson wirelessly. Until a few days ago, my wife was printing from her laptop without problem. Using my iPad, I can still print without problems.
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Hi. I don't have access to the laptop at the moment but can tell you that all members of the family can print from the Epson wirelessly. Until a few days ago, my wife was printing from her laptop without problem. Using my iPad, I can still print without problems.
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When you get access to the laptop, refer back to my post and see if the laptop finds, the printer.
If not, is sharing set up properly ?
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One thing you have to make clear is what Avast you are running. Your answer to Bob was Avast Pro, but your signature says AIS.
If you got AIS you have to open Avast Firewall in Options. There is a section about System Rules and Allow Windows to share files and printers. Sorry I can't be more specific but it has been a while I used AIS.
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One thing you have to make clear is what Avast you are running. Your answer to Bob was Avast Pro, but your signature says AIS.
If you got AIS you have to open Avast Firewall in Options. There is a section about System Rules and Allow Windows to share files and printers. Sorry I can't be more specific but it has been a while I used AIS.
Although I still don't have access to the laptop, I believe you are right and my wife does have AIS. IF so, will follow your advice.
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Here's what my shared Epson printer looks like:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1431869865897-46948.png)
Was the driver installed on your wife's Laptop ??? Is that computer finding the printer ???
Have the laptop in front of me now and the properties window has only 3 table; General, Hardware and Web Services. No sign of 'sharing' choices.
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Control Panel> Devices and Printers> Right Click your printer > Select Printer Properties:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1431961775023-64497.png)
Once you do that you should see the following for your printer:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1431961870948-64581.png)
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Thank you for the simple step-by- step instructions. Using them I found the right window and altered the the share settings. My wife tells me that the main problem is that when she clicks to print, for example, a document, the print window does not appear. Instead another window offering to save or cancel is offered.
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If you got AIS you have to open Avast Firewall in Options. There is a section about System Rules and Allow Windows to share files and printers. Sorry I can't be more specific but it has been a while I used AIS.
AIS it is but couldn't find Options.
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Have just tried to print a document but just as my wife said, am being offered a save window instead of the usual print one. :(
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A picture is better than a thousand words.. Set your preferences as shown
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Hi essexboy.
Could you tell me if under System Rules in your image you have this:
Image is for Avast 8. The only AIS I've tried.
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Yes same in 2015 :)
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Yes same in 2015 :)
;D Thanks.
@ blowtorch73
Look at esseboy's screenshot. Make sure you have it the same. Then, down below in Packet rules, click on System rules. Now look at my screenshot and enable "Allow Windows to share files and printers"
That is the setting I want you to tried. Cross fingers and toes ;)
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Won't have access to laptop until tomorrow when I will re-read the whole thread and carry out recommended action. Being in the UK, I'm not sure of best time for communication.
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Won't have access to laptop until tomorrow when I will re-read the whole thread and carry out recommended action. Being in the UK, I'm not sure of best time for communication.
essexboy is also in the UK so there shouldn't be any problems. :)
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Here's what my shared Epson printer looks like:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1431869865897-46948.png)
Was the driver installed on your wife's Laptop ??? Is that computer finding the printer ???
Bob, should I click on additional drivers?
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You need to do that from a computer were the printer works.
Download it to USB drive and have it ready on the laptop that's not working if it can't find the driver.
I've never needed to do that.
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You need to do that from a computer were the printer works.
Download it to USB drive and have it ready on the laptop that's not working if it can't find the driver.
I've never needed to do that.
The quoted reply apart, I believe that I have carried out all of the advice given in the replies above and having done so, when I attempt to print, I am still being offered 'Save'.
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Is the shared printer set as the default device on the laptop that's giving you a problem ???
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I really don't know what's causing the problem Bob because until last week, there were no problems. And I can still print from my iPad. That said, it is the iPad that highlighted the problem. I have a pdf file that I couldn't print from my iPad, so I forwarded it to the laptop to print from there not knowing that the printer wasn't responding to the laptop. A friend suggested that I re-install the printer but at that time I felt that to do so would be using a sledgehammer and I therefore decided to come here for help.
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You still haven't answered the basic question. Is the laptop showing the printer as one of the option to print ???
If it is, print a test page and see if that works. If it does, make sure you select your printer as the device to print what ever you want it to print.
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Yes same in 2015 :)
;D Thanks.
@ blowtorch73
Look at esseboy's screenshot. Make sure you have it the same. Then, down below in Packet rules, click on System rules. Now look at my screenshot and enable "Allow Windows to share files and printers"
That is the setting I want you to tried. Cross fingers and toes ;)
Done! Will try printer now.
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You still haven't answered the basic question. Is the laptop showing the printer as one of the option to print ???
If it is, print a test page and see if that works. If it does, make sure you select your printer as the device to print what ever you want it to print.
Bob, I am not getting the options window when I click on print. The window that comes up is one giving the choice to save or cancel.
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You still haven't answered the basic question. Is the laptop showing the printer as one of the option to print ???
If it is, print a test page and see if that works. If it does, make sure you select your printer as the device to print what ever you want it to print.
Bob, I am not getting the options window when I click on print. The window that comes up is one giving the choice to save or cancel.
Then your printer isn't assigned or available.
Solve your problem of setting up the printer first. Unless that's resolved, you'll never be able to print.
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The printer is shown in Printers and Devices. Do you mean reinstall it Bob?
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Do you mean reinstall the printer Bob?
No, but the printer needs to be installed on the laptop. Actually your Laptop need to find the shared printer.
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No, but the printer needs to be installed on the laptop. Actually your Laptop need to find the shared printer.
Can anyone tell me how to go about this given that the Epson XP-312 printer is shown in devices and printers? The real problem seems to be that when I click on print, the machine wants to create and save a pdf file.
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Is it set as the default printer and can you print a test page ???
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(http://www.screencast-o-matic.com/screenshots/u/Lh/1432046639572-27783.png)
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A right click on the device brings up the following options:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1432046834842-23741.png)
You could also choose the Troubleshoot option if you can't get it assigned as the default.
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(http://www.screencast-o-matic.com/screenshots/u/Lh/1432046639572-27783.png)
Same as yours Bob.
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A right click on the device brings up the following options:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1432046834842-23741.png)
You could also choose the Troubleshoot option if you can't get it assigned as the default.
The printer was not set as default but is now. However, when I click on print I still get the save (as PDF) or cancel option.
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Did you try to print a test page ???
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How do I do that?
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How do I do that?
(http://www.screencast-o-matic.com/screenshots/u/Lh/1432051990466-8731.png)
(http://www.screencast-o-matic.com/screenshots/u/Lh/1432052135270-95046.png)
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Thank you for that, I have now printed off the test page. :)
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That means the printer is now ready to print anytime the print function is available.
Still need to know what it is that you are trying to print and why Print isn't an option.
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My wife is trying to print off documents for a forthcoming holiday, some work related documents and a couple of emails. I've been trying to print a PDF document from an email. Tried again a few minutes ago with the same result: no which printer, no number of copies, no number of pages and so on.
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Managed to print off the emails and PDF files by forwarding them to my iPad and printing from there. However, no improvement on printing from the laptop.
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Managed to print off the emails and PDF files by forwarding them to my iPad and printing from there. However, no improvement on printing from the laptop.
How are you opening the pdf file ??? What program are you using??? If you simply right click on the pdf file the only options you get are to download or delete.
Once the pdf file is opened then you should be able to use the print function within the program you used. Just make sure that your printer is one of the device available for printing.
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Bob, your latest questions don't really matter because thanks mainly to you, our printer is up and running again. Wasn't so half an hour ago but it is now so thank you and your forum colleagues so much for the tolerance, patience and of course advice given. :) :) :)
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Bob, your latest questions don't really matter because thanks mainly to you, our printer is up and running again. Wasn't so half an hour ago but it is now so thank you and your forum colleagues so much for the tolerance, patience and of course advice given. :) :) :)
My please, glad I was able to help. :)