Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 17, 2015, 06:31:14 PM
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I'm getting an error wiht Avast Free Edition every time I boot into Windows 7. Using the latest download and program is fully up-to-date. I gather this is something to do with the Chrome installation 'offer' which I always refuse at installation.
[aswOfferTool.exe - Application Error[/b]
The exception Illegal Instruction
An attempt was made to execute an illegal instruction.
(0x000001d) occurred in the application at location 0x6abf4472.
Click on OK to terminate the program.
I've run the repair option in Add / Remove Programs - no change.
I've run avastclear and reinstalled Avast - no change.
Searched registry for aswOffer - nothing.
Searched pc files for aswOffer - nothing.
Nothing in msconfig Startup about this either.
I use Avast Free on other PC's without a problem, just this one.
I'm fed up of looking for a fix and wasted enough time on it - any suggestions before I dump Avast once and for all?
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What kind of CPU do you have in your PC?
Is the PC a recent model ?
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In this PC it's an Athlon 2000+ (Thouroughbred) 1.66GHz.
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Hi,
Can you take a screenshot with an error?
Also, can you prepare Support Package and send me an ID of your package, please?
Thanks for your response.
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@drfisher
Support tool : https://www.avast.com/en-eu/faq.php?article=AVKB33#idt_01
Greetz, Red.
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Screeenshot attached.
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Support File ID: GVNEX
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Any response to this error? I supplied the screenshot and support file as requested?
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I've notified team member radil that you've supplied requested information. Expect a reply soon.
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Thanks mchain, but looks like this question has dropped off the end of the pier!
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@drfisher
Hi!
You're not alone. 'Thoroughbred' seems to be special. You have '2000+' with 1.66 GHz. So was my ASUS 'A7V880' (see in my sig) until I pushed it up to '2200+' with 1.8 GHz.
Now I'm waiting for a fix since March.
HDW
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aswOfferTool.exe - Application Error
(0x000001d) occurred in the application at location 0x6abf4472.
The first address (0x000001d) should be '0xc000001d'! If you proof the location of the application, you will see, that only the digits 4 to 6 changed (--> 2 Screenshots).
;)
HDW
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Thanks HDW.
You're right of course, it's 0xc000001d.
So, is this likely to just be an issue with Thouroughbred? It's worked okay on this sytem before, so there must have been a change with Avast which is causing the error.
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1. Thanks HDW.
2. You're right of course, it's 0xc000001d.
3. So, is this likely to just be an issue with Thouroughbred?
4. It's worked okay on this sytem before, so there must have been a change with Avast which is causing the error.
1: You're welcome. :)
2: Thank you for confirming.
3: Seems so. For all other systems on several machines are running fine.
4: So it was on this machine!
The only we can do is waiting for the answer of radil.
;)
HDW
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I think "1d" is the illegal instruction "code", not an address. It's weird most users are running just fine on various
flavors of Athlon XP. As far as I know they all support SSE instructions but not any of the later extensions.
At first glance it would appear that either avast tried to execute an instruction that did not exist on those old CPU's
or there was some other error and the program took a wild branch and tried to execute garbage.
either way, I'm surprised we haven't got a answer from the avast team by now.
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At first glance it would appear that either avast tried to execute an instruction that did not exist on those old CPU's
or there was some other error and the program took a wild branch and tried to execute garbage.
either way, I'm surprised we haven't got a answer from the avast team by now.
If you read the error message of 'aswOfferTool.exe': The exception "unknown software exception" occurred in THIS tool at (address)!!!
As 'address' changed only in the digits 4 to 6, it seems to me, that we have a hiking (wandering) bug within a big system (avast).
HDW
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@ HDW38,
You've already checked your system memory using something like this? http://www.memtest.org/ (http://www.memtest.org/)
I'd check memory by running program overnight and check it in the morning to see if any memory errors come up. If they do, you can't miss them. They will be posted in red colour.
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@mchain
Yes, of course. There are several possibilities for German systems. At home I have another machine running W7 ult SP 1 (with 1 GB RAM only) and 'avast free 10.2.2218' without any issue!
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... only to keep it alive.
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aswOfferTool.exe: Not running today or not running anymore???
HDW
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So sorry, it's back again!!!
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And another one today!!!
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mchain - ran memtest as suggested, but no errors as I expected.
I think I'm going to give up with this system and remove Avast, it obviously doesn't like something and I'll assume the support team have no ideas or they would have made a suggestion. I'm kinda disappointed that they couldn't even reply after requesting information, but I guess that running their software on such a dated system isn't very important to them.
Thanks for everyone's advice and interest, I hope you have more luck solving this error than I did.
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Was worth a try. At least your memory hardware was found good.
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Not to forget!!!
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After updated to '10.3.2219' remained this error.
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Alright, can you create process dump of aswOfferTool? It's possible to do it in the Task Manager righ-clicking the process.
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Done. Where to post, here?
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@drake127
Got it?
;)
HDW
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@drake127
Got it?
Software Updater reminded me to update Thunderbird. After having clicked on SU, it performed about a dozen of this issue!!! The update was ok.
;)
HDW