Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on May 18, 2015, 02:43:08 PM

Title: Secureline can't connect after renewing licence
Post by: REDACTED on May 18, 2015, 02:43:08 PM

I recently change phones from iphone 5 to iphone 6. I used Secureline on iphone 5 without a problem. On iphone 6 my licence has now expired, so I renewed it for another 12 months. After installing I constantly get message that it can't connect using either optimal server or London.

Title: Re: Secureline can't connect after renewing licence
Post by: Asyn on May 19, 2015, 07:29:14 AM

-> https://forum.avast.com/index.php?board=57.0

Title: Re: Secureline can't connect after renewing licence
Post by: REDACTED on June 03, 2015, 07:20:49 PM

I too am experiencing problems with this. However upon renewing my vpn license, I used a new e-mail. Upon purchase & being redirected to "download the license", it tells me the license is invalid yet the money has definitely been removed from my account for it. How do I go about fixing this problem? As I tried to download the license again afterwards & experienced the same issues.

Title: Re: Secureline can't connect after renewing licence
Post by: REDACTED on June 03, 2015, 07:30:59 PM

NVM...Problem Resolved

Title: Re: Secureline can't connect after renewing licence
Post by: schmidthouse on June 04, 2015, 12:52:12 AM

Quote from: Aye3 on June 03, 2015, 07:30:59 PM

NVM...Problem Resolved

So what was the problem and how did you resolve it??
Users get help from how issues are resolved, care to share ???