Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 20, 2015, 08:42:59 PM
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I have been using avast for years on end and this problem has happened on occasion. I am getting quite irritated this time around. I have Windows 7 Home Premium 64 bit. 16 GB of RAM, Intel i7-3610QM 1TB hard drive with 860GB of space left. I woke up to my computer not working correctly. . . The start menu lagged out and not responded, My network would not start and then windows started to freeze and then unfreeze. I would click the start menu icon and it would take 2 mins to pop up and there was many more annoying things going on and system items not responding. I tried to open the task Manager by pressing ctrl alt Delete and it froze up and would not load. I then restarted the system thinking it just needed a good restart and I had the same exact issues once I logged into windows. The computer and windows startup loaded fast but it lagged up when I signed in. So I waited long enough that I was able to select system restore. Now I make restore points every week and have never had issues. This time however it said to me that I didn't have any restore points. I logged into safe mode on the computer and removed avast since that was my first thought of what the computer would be hanging up on since that was the only program in my startup list clicked. Sure enough after I removed avast the computer worked just fine. No problems whatsoever. So I figured I needed to re-download avast to get a needed update. So I downloaded it today and reinstalled it. I did a scan and no viruses showed up. I restarted my computer and boom the problems started all over again. I tried to make a restore point to test it and I was unable to make a restore point. Then I uninstalled avast and tested the restore points. This time I could make a restore point after I uninstalled avast and my computer ran just fine.
So my question is, what is wrong with avast and why is it conflicting with regular windows functionality?
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What AV did you use before avast?
was it removed according to vendors instructions before installing avast?
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Avast is the only one I use or have ever used on this computer.
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You may attach FRST diagnostic logs and let essexboy have a look
See second picture https://forum.avast.com/index.php?topic=53253.0
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Impossible. Did you even read my post?
I cannot run windows when avast is installed.
How can I do a diagnostic log of avast if it is uninstalled in order for the computer to work properly?
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It is not a diagnose of avast, it is a diagnosis of your computer .... if needed, uninstall avast so you can run it
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Did you even read the instructions ?
How exactly did you removed avast ?
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Why would avast cause these problems with the computer?
Why does avast keep me from making restore points?
Why did avast erase my older restore points?
When avast is not installed everything works like it should.
I have identified the problem is the new version of Avast. Is there any setting in avast that would allow for my system restore to work properly while installed?
Why do I need a separate diagnostic tool when the problem is with avast?
There was no issues until the new program update of avast.
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I HAVE USED AVAST FOR YEARS!
There must be a problem with the new update. Has anyone experienced this or knows how to actually help me? Avast has been on this computer for 2 years. Always kept up to date. This new update is when the problem started.
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Did you even read the instructions ?
How exactly did you removed avast ?
Of course I did. Did you read my post?
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Why do I need a separate diagnostic tool when the problem is with avast?
To confirm or rule out other issues .... you be surprised of all the issues essexboy have found/solved with these logs
You asked for help, it is your computer so if you dont want to.....
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Why do I need a separate diagnostic tool when the problem is with avast?
To confirm or rule out other issues .... you be surprised of all the issues essexboy have found/solved with these logs
You asked for help, it is your computer so if you dont want to.....
I don't trust malewarbytes, but thank you. I ran my own set of scans for errors and other issues on my computer using tools I trust and there was no issues found.
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I did not say malwarebytes ..... Malwarebytes is not a diagnostic tool
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The link you sent me said to download it. -_-
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Did you read my post? .... i have edited it so it should be clearer
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Active Virus Control blocked a process.
Scan Results
File Name Action
c:\users\jzarthus\downloads\frst64.exe Blocked
hmmm wonder why my other computer would block this process? You send me a link to download a virus?
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I don't trust this forum anymore. I am going to put in a support ticket.
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It is a normal issue .... all these diagnostic and malware removal tools are frequently detected/blocked especially after update
Disable the tool that block it
All tools used here are safe, all malware removal helpers here are trained and certified in that work, essexboy is also a teacher in the art of malware removal
And you are not the first sceptic
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Is avast NG (or whatever it's called these days) still messing with system restore space? Perhaps that's the culprit here.
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Is avast NG (or whatever it's called these days) still messing with system restore space? Perhaps that's the culprit here.
If I recall correctly its now called "Secure Virtual Machines" and yes as far as I know its still messes with system restore files, last I heard the next beta(sometime this summer) is supposed to have fixes for it.
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Is avast NG (or whatever it's called these days) still messing with system restore space? Perhaps that's the culprit here.
If I recall correctly its now called "Secure Virtual Machines" and yes as far as I know its still messes with system restore files, last I heard the next beta(sometime this summer) is supposed to have fixes for it.
That is good to hear.
I ran a bunch of anti virus and anti malware scans on my computer and came up with nothing. So I will wait to reinstall avast and use something else until they fix this problem.
Funny thing is I did not have any of these issues with any of the other new antiviral programs after I uninstalled avast. So I know for sure it is something with avast. Also I did a boot scan with avast after I reinstalled it while the machine was working with avast installed and it came up with nothing as well. So all arrows point to Avast not working correctly on Windows 7 Home Premium 64 bit. Because it works just fine on my other computer that is 32bit version.
(Just a quick FYI) After I uninstalled avast everything worked fine. I have never had any other antivirus program on my system. After I uninstalled avast I tried, AVG, bitdefender, panda, mcaffee, malewarebytes and norton. I did each one individually and ran individual scans and uninstalled after every test (took hours and hours) and none of them came up with any threats to my computer. I would say that was pretty tedious adventure but I least I narrowed things down.
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No need to uninstall. If installing new, do a custom install and deselect the component.
If it's already there, control panel/programs and features (add/remove for XP)/ avast / change
Deselect the component you want to remove.
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Thanks davexnet. I wasn't sure which component to deselect that would be causing the issue. Never had to do technical stuff with avast before in all the years I have used it. Usually it works just fine with the occasional hickup until the new version comes out with the fix. I am just glad I know it wasn't a virus causing the problem. I have multiple backups and I will probably do a wipe and reinstall just to be safe. But I will wait until they fix the issue with the system restore files. This is something that is very bad because it wont let me revert back to a version of my system in case I do get infected and need to restore backwards for a quick fix.
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Glad to hear you were able to solve the problem. Disabling NG will help in this case. We plan to stop using the Windows System Restore for NG in the next versions.
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Hi Have used avast for years, and just updated to new version , now my computer lags out when i use it. I have uninstalled by starting up off a boot disk, then going back and cleaning out the remains. Have tried three time, computer runs great no avast, lags out when avast is installed. I have two other machines that i run on the paid form of avast, they are due for repayment in days, now i'm worried that avast will lag those out too. Heeelllppp